The Analyst Corner

RPA and BI Platforms are Going to Completely Transform the Back Office

Patricia Ames

by Patricia Ames | 09/13/2017

Fancy new business intelligence (BI) tools are giving companies the ability to gain deep insights into their operations in real time, and robotic process automation (RPA) is affording these same companies the ability to take action on those insights instantly through automation.

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Data and Security in the Modern Age

Patricia Ames

by Patricia Ames | 08/29/2017

Every year, BPO Media sponsors the big annual get together of IT and security experts that is CompTIA’s ChannelCon, and every year I walk away with valuable insights and new connections that serve me well. This year was no exception; perhaps not surprisingly, the current dialog was very focused on the idea that the future, and even the present, hinges on data and security. Here is what some of the smartest people in the room had to say about those topics.

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Overcoming the Anxiety of Digital Transformation

Patricia Ames

by Patricia Ames | 08/08/2017

When you consider the benefits, it’s obvious why so many businesses want to implement, or already are implementing, digital transformation strategies. Who doesn’t want reduced operating costs, a more productive workforce and optimized processes? Who could pass up the ability to slice and dice all of the data at their disposal to help improve the way things are done, or to spot and capitalize on trends? Most businesses want this, and many have already embarked on their digital transformation journey, with the hopes to propel their business into the future.

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Kyocera Makes it Official; Acquires Partner DataBank

Amy Weiss

by Amy Weiss | 08/07/2017

On August 2, Kyocera Document Solutions America announced it had acquired ECM reseller DataBank IMX, the largest North American reseller of Hyland’s OnBase. The acquisition cements a nearly year-old alliance first announced in September 2016.

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What to Do About Data Chaos

Patricia Ames

by Patricia Ames | 05/01/2017

Most people know Kodak Alaris as a scanner company. But on April 25, the company announced Alaris IN2 Ecosystem, their portfolio of scanners, software, services and partnerships. As the business environment continues to emphasize data, Kodak Alaris is maneuvering to help their customers deal with their rapidly changing environments and achieve their digital transformation initiatives. Perhaps the moniker “systems company” may be a more fitting description for Kodak Alaris now.

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Fast, Simple and Secure: Canon, Box and mxHero Team Up to Solve File Sharing Problems

Patricia Ames

by Patricia Ames | 04/10/2017

Last month, Canon announced the expansion of their relationship with Box Inc. and a new relationship with mxHero, Inc. With 80 percent of the world’s data in unstructured form — 40 percent of which is trapped in emails — the trio forged this alliance to help businesses like law offices, financial institutions, and healthcare providers mitigate pain points associated with sending and receiving large files and attachments. Issues addressed range from maintaining regulatory compliance, overcoming email file size restrictions, and ensuring that all information is governed and secure.   

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Konica Minolta on the Edge

Patricia Ames

by Patricia Ames | 04/04/2017

Konica Minolta just rolled out an ambitious new global initiative in Berlin that promises to transform the way we work. Dubbed by Konica  “the world’s most connected intelligent edge platform for the workplace of the future,” Workplace Hub promises an environment of seamless collaboration in a mobile, “always-on” world. 

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Analytics, Security, Cognitive Computing and Even Print: Some Highlights From HIMSS 2017

Amy Weiss

by Amy Weiss | 03/14/2017

A couple of weeks ago I attended the Healthcare Information and Management Systems Society (HIMSS) 2017 annual conference. A couple of days ago I finally regained feeling in my feet. I’m no stranger to trade shows or the Orange County Convention Center, but I’m not sure I’ve ever walked so much of the more than 1 million square feet that makes up the OCCC’s West Concourse. HIMSS, with more than 1,200 exhibitors, 300 sessions and 42,000 attendees, is a monster. A benevolent monster, of course, because it’s all about making healthcare smarter and easier and better, and who can argue that’s a good thing?

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M-Files Takes a New Look at an Old Problem

Patricia Ames

by Patricia Ames | 11/22/2016

“The challenge of managing the intersection of people, processes, and information is not a new one,” wrote AIIM’s President, John Mancini in his 2015 whitepaper, “Content Management 2020: Thinking Beyond ECM.” Mancini explains that the business challenges of managing this intersection do not change, but the technology and timeframes businesses use to manage it do.

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Lexmark Builds Off ‘First Mile,’ Hones Kofax Solutions to Help Customers Achieve Digital Transformation

Patricia Ames

by Patricia Ames | 10/31/2016

Driving its digital transformation initiative, Lexmark recently announced improvements to several of its software products — Kofax Kapow, Insight, Mobile Capture, SignDoc and Claim Agility — to complement the Kofax TotalAgility platform. Digital transformation — the application of digital technologies to automate business processes as a means to increase efficiency — builds on top of the customer engagement automation solutions offered under Kofax "First Mile” initiative.

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Square 9 Encompass 2016: It’s a Data-Driven World

Amy Weiss

by Amy Weiss | 10/19/2016

Square 9, it must be said, throws a good conference. Now in its second year, the company’s Encompass event again took place in Clearwater Beach, Florida, a town known for white sand beaches and the world’s best grouper sandwiches, as well as the beautiful Opal Sands resort. Square 9 took the fullest advantage of its location with outdoor meals, receptions and a sunset cruise for attendees.

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OpenText Buys Dell-EMC’s ECD Division: The Market Continues to Consolidate Despite a Growing Global Market

Patricia Ames

by Patricia Ames | 09/20/2016

Open Text agreed last Monday to acquire Dell EMC’s Enterprise Content Division (ECD) for $1.62 billion. The move comes 11 months to the day after Dell purchased EMC — the biggest tech deal in history — and just days after that deal was approved. OpenText will absorb “the software, associated services, and employees of ECD,” including the Documentum, LEAP, and InfoArchive product families, according to the company’s press release.

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The Week That Was

Amy Weiss

by Amy Weiss | 09/13/2016

You know those Monday mornings where you wake up and go to work and it’s just business as usual? You sit at your desk, drink your coffee and plod through everything you shoved aside on Friday? This was not one of those Mondays.

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Oracle, Netsuite, and a Future in the Clouds

by | 08/08/2016

Ken Stewart webby Ken Stewart | 8/8/16

On July 28, Oracle announced a definitive agreement to purchase cloud ERP software firm Netsuite for a stratospheric $9.3 billion. This will be the second largest acquisition in Oracle’s history next to its hostile takeover of PeopleSoft in 2004. Oracle is buying the firm for a premium of $109 per share — more than 12 times its 2015 revenue of $741 million — underscoring how valuable a strong cloud footprint has become to future growth.

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Should Your Future Include Microsoft SharePoint?

by | 06/29/2016

Ken Stewart webby Ken Stewart | 6/29/16

You’ve been to all of the conferences, slogged through the various webinars, and heard all of the promises about value-add services and software. You are likely even seeing some modest success by adding software and IT solutions to your offerings portfolio. But have you thought about whether Microsoft SharePoint should play a part in your future?

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Canon’s Answer to the Rubik’s Cube of Business Problems

by | 06/02/2016

by Patricia Ames | 6/2/16

Last week I had the pleasure of attending one of Canon U.S.A.’s coast-to-coast road shows in Chicago. I was interested to see how the vision conveyed in September 2015 at the Canon Expo by Chairman Mitarai would be messaged by Canon U.S.A. to the independent dealer channel now. During the September event, Mitarai focused on Canon’s record of innovation and desire to serve as a platform for new technologies. The roadshow took this message one step further and hand-delivered dealers a platform designed to allow them to provide tailor-made workflow solutions to their customers.

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HPE: Whitman Aims for ‘Focus,’ Splits the Company Again

by | 06/02/2016

John McIntyreby John McIntyre | 6/2/16

The transcript of remarks by Meg Whitman and the rest of HPE’s senior management during HPE’s Q2/Enterprise Services sell-off/CSC merger announcement contains the word “focus” 16 times. Here is a sampling of some of those uses of the word from Whitman, as well as Tim Stonesifer and Mike Lawrie:

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Xerox Continues to Automate Industries With Latest Workflow Solutions Launch

by | 05/19/2016

by Amy Weiss | 5/19/16

It seems like nearly anything can be automated these days. Cars, no matter how terrifying the thought, are heading in that direction. Our homes are becoming shrines to automation, with light bulbs that are Wi-Fi-enabled and thermostats controlled through your iPhone. And office workflows — well, they’re one of our favorite things to automate, although sometimes the hardest to implement. Drilling down deeper into automating office workflow for specific industries is what Xerox is tackling with its latest suite of workflow solutions.

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Lexmark’s TotalAgility Launch Demonstrates an Eye on Digital Transformation — Regardless of the Future

by | 04/22/2016

by Amy Weiss | 4/22/16

In early April, Lexmark International announced the release of Kofax TotalAgility 7.3, an updated version of its flagship TotalAgility software. Although the TotalAgility release was the focal point of the announcement, Lexmark announced several other related digital transformation products from its Enterprise Software Group at the group’s annual conference.

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HPE – Q1 Tally Suggests the Breakup Was Healthy

by | 03/07/2016

John McIntyreby John McIntyre | 3/7/16

After a one-year shakedown cruise in anticipation of its becoming a separate entity in the Great HP Breakup, the newly-launched Hewlett Packard Enterprise Company (HPE) reported on the first quarter of its operations on March 3 – and those results were a mix of positive and negative indicators. In the earnings conference call, President & CEO Meg Whitman told investors “[for] our first full quarter as an independent company … we're off to a very strong start,” Whitman asserted that the company was benefiting from “being a smaller, more focused and agile company... a simplified, faster-moving organization … [whose] employees are engaged and aligned.”

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