The Analyst Corner

OCR: Paper’s Biggest Threat

Patricia Ames

by Patricia Ames | 08/24/2018

As digital transformation continues to catch on, some folks still can’t let go of paper — evidenced, among other things, by IDC’s MaturityScape Benchmark: Digital Transformation of Document Workflows in the United States, which revealed that 65 percent of businesses are still reliant on paper. But all this stubborn affinity to paper yields insane costs and an inherently slow and inefficient medium to drive business processes. An infrastructure built on paper is an infrastructure with inefficiency baked in. 

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Lexmark's Patient Communication Solution Addresses Numerous Healthcare Issues

Patricia Ames

by Patricia Ames | 01/02/2018

Have you ever noticed how forms and paperwork from doctor’s offices are always clear and easy to read, colorful and distinctive, making it simple to see information at a glance? No? Neither have I. Medical paperwork frequently looks like a copy of a copy of a copy of a badly printed telephone book, belying the critical importance of communications in healthcare.

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Talking Shop With Hyland

Patricia Ames

by Patricia Ames | 12/18/2017

A few months ago, I attended Hyland’s user conference, CommunityLIVE 2017. While I was there, I got some face time with Ed McQuiston, senior vice president of global sales and marketing at Hyland, and Hyland’s Executive Vice President and Chief Commercial Officer Brenda Kirk.

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Handle Your ERP Like a BOSS

Patricia Ames

by Patricia Ames | 12/06/2017

In early October, I was in Carlsbad, California, for Konica Minolta’s FutuREady Dealer Conference. Over two days, 650 attendees from Konica Minolta dealerships were treated to presentations, panel discussions and live demos of Konica Minolta’s latest technology and solutions. 

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Talking Automation at ABBYY Summit

Patricia Ames

by Patricia Ames | 11/20/2017

In October, ABBYY hosted their fifth annual Technology Summit in San Diego. It was an excellent event on digital transformation strategies and ABBYY’s latest technology was laid out. But I got pleasantly distracted by one of the keynotes. During his presentation, Capitalizing on Robotics: Driving Savings with Digital Labor, Mike Gough, senior analyst of KPMG’s Value Architecture Group, explained the different classes of digital labor, which he also referred to as intelligent automation, and how they can help businesses save money.

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ABBYY Has OCR That Reads Just Fine

Patricia Ames

by Patricia Ames | 10/30/2017

Optical character recognition (OCR) hardly gets the credit it deserves. Without it, we’d be stuck in the Dark Ages retyping entire pages to make an edit or convert a file — which would inevitably lead to more mistakes. Collaborating on documents would be a nightmare, and finding information would be a frustrating and painstaking task. And all of those automated document processes and big data and analytics solutions we enjoy today? Impossible without OCR.

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Konica Minolta’s Dealer Meeting 2017: Technology and Partnerships

Amy Weiss

by Amy Weiss | 10/11/2017

Konica Minolta held its annual dealer conference in Carlsbad, Calif., Oct. 3-5, and, reflecting Konica’s vision these days, the event was themed “Futuready.” With a focus on its more high-tech offerings and a streamlined agenda that, in some ways, was quite representative of its business model (shake things up, let’s not do things the way they’ve always been done), the two-day event was a little different, a little edgy and a lot focused on the future.

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RPA and BI Platforms are Going to Completely Transform the Back Office

Patricia Ames

by Patricia Ames | 09/13/2017

Fancy new business intelligence (BI) tools are giving companies the ability to gain deep insights into their operations in real time, and robotic process automation (RPA) is affording these same companies the ability to take action on those insights instantly through automation.

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Data and Security in the Modern Age

Patricia Ames

by Patricia Ames | 08/29/2017

Every year, BPO Media sponsors the big annual get together of IT and security experts that is CompTIA’s ChannelCon, and every year I walk away with valuable insights and new connections that serve me well. This year was no exception; perhaps not surprisingly, the current dialog was very focused on the idea that the future, and even the present, hinges on data and security. Here is what some of the smartest people in the room had to say about those topics.

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Overcoming the Anxiety of Digital Transformation

Patricia Ames

by Patricia Ames | 08/08/2017

When you consider the benefits, it’s obvious why so many businesses want to implement, or already are implementing, digital transformation strategies. Who doesn’t want reduced operating costs, a more productive workforce and optimized processes? Who could pass up the ability to slice and dice all of the data at their disposal to help improve the way things are done, or to spot and capitalize on trends? Most businesses want this, and many have already embarked on their digital transformation journey, with the hopes to propel their business into the future.

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Kyocera Makes it Official; Acquires Partner DataBank

Amy Weiss

by Amy Weiss | 08/07/2017

On August 2, Kyocera Document Solutions America announced it had acquired ECM reseller DataBank IMX, the largest North American reseller of Hyland’s OnBase. The acquisition cements a nearly year-old alliance first announced in September 2016.

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What to Do About Data Chaos

Patricia Ames

by Patricia Ames | 05/01/2017

Most people know Kodak Alaris as a scanner company. But on April 25, the company announced Alaris IN2 Ecosystem, their portfolio of scanners, software, services and partnerships. As the business environment continues to emphasize data, Kodak Alaris is maneuvering to help their customers deal with their rapidly changing environments and achieve their digital transformation initiatives. Perhaps the moniker “systems company” may be a more fitting description for Kodak Alaris now.

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Fast, Simple and Secure: Canon, Box and mxHero Team Up to Solve File Sharing Problems

Patricia Ames

by Patricia Ames | 04/10/2017

Last month, Canon announced the expansion of their relationship with Box Inc. and a new relationship with mxHero, Inc. With 80 percent of the world’s data in unstructured form — 40 percent of which is trapped in emails — the trio forged this alliance to help businesses like law offices, financial institutions, and healthcare providers mitigate pain points associated with sending and receiving large files and attachments. Issues addressed range from maintaining regulatory compliance, overcoming email file size restrictions, and ensuring that all information is governed and secure.   

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Konica Minolta on the Edge

Patricia Ames

by Patricia Ames | 04/04/2017

Konica Minolta just rolled out an ambitious new global initiative in Berlin that promises to transform the way we work. Dubbed by Konica  “the world’s most connected intelligent edge platform for the workplace of the future,” Workplace Hub promises an environment of seamless collaboration in a mobile, “always-on” world. 

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Analytics, Security, Cognitive Computing and Even Print: Some Highlights From HIMSS 2017

Amy Weiss

by Amy Weiss | 03/14/2017

A couple of weeks ago I attended the Healthcare Information and Management Systems Society (HIMSS) 2017 annual conference. A couple of days ago I finally regained feeling in my feet. I’m no stranger to trade shows or the Orange County Convention Center, but I’m not sure I’ve ever walked so much of the more than 1 million square feet that makes up the OCCC’s West Concourse. HIMSS, with more than 1,200 exhibitors, 300 sessions and 42,000 attendees, is a monster. A benevolent monster, of course, because it’s all about making healthcare smarter and easier and better, and who can argue that’s a good thing?

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M-Files Takes a New Look at an Old Problem

Patricia Ames

by Patricia Ames | 11/22/2016

“The challenge of managing the intersection of people, processes, and information is not a new one,” wrote AIIM’s President, John Mancini in his 2015 whitepaper, “Content Management 2020: Thinking Beyond ECM.” Mancini explains that the business challenges of managing this intersection do not change, but the technology and timeframes businesses use to manage it do.

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Lexmark Builds Off ‘First Mile,’ Hones Kofax Solutions to Help Customers Achieve Digital Transformation

Patricia Ames

by Patricia Ames | 10/31/2016

Driving its digital transformation initiative, Lexmark recently announced improvements to several of its software products — Kofax Kapow, Insight, Mobile Capture, SignDoc and Claim Agility — to complement the Kofax TotalAgility platform. Digital transformation — the application of digital technologies to automate business processes as a means to increase efficiency — builds on top of the customer engagement automation solutions offered under Kofax "First Mile” initiative.

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Square 9 Encompass 2016: It’s a Data-Driven World

Amy Weiss

by Amy Weiss | 10/19/2016

Square 9, it must be said, throws a good conference. Now in its second year, the company’s Encompass event again took place in Clearwater Beach, Florida, a town known for white sand beaches and the world’s best grouper sandwiches, as well as the beautiful Opal Sands resort. Square 9 took the fullest advantage of its location with outdoor meals, receptions and a sunset cruise for attendees.

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OpenText Buys Dell-EMC’s ECD Division: The Market Continues to Consolidate Despite a Growing Global Market

Patricia Ames

by Patricia Ames | 09/20/2016

Open Text agreed last Monday to acquire Dell EMC’s Enterprise Content Division (ECD) for $1.62 billion. The move comes 11 months to the day after Dell purchased EMC — the biggest tech deal in history — and just days after that deal was approved. OpenText will absorb “the software, associated services, and employees of ECD,” including the Documentum, LEAP, and InfoArchive product families, according to the company’s press release.

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The Week That Was

Amy Weiss

by Amy Weiss | 09/13/2016

You know those Monday mornings where you wake up and go to work and it’s just business as usual? You sit at your desk, drink your coffee and plod through everything you shoved aside on Friday? This was not one of those Mondays.

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