In the Flow

Security Concerns and Actionable Safeguards

Joanne E. Novak

by Joanne E. Novak | 12/12/2017

If I ask you: What are your security concerns? I can get a myriad of answers. Why? Because each of us thinks about security in different ways.

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Improve Document Processing Workflows With Intelligent Data Capture: Part 4

Gary Allen

by Gary Allen | 11/27/2017

This is the fourth and final article in my series focusing on intelligent data capture. The concept of the series is that effectively managing document processing activities is critical to business success. It can help raise employee productivity, reduce the cost and cycle time associated with processing documents such as invoices, strengthen security and enhance customer service. Intelligent data capture is an approach that can help you streamline document processing and realize these and other goals.

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The State of Digitalization: Is Faster Better?

Scott Brandt

by Scott Brandt | 11/20/2017

Digitalization has certainly impacted the velocity and comprehensiveness of many organizational workflows, from receipt processing, to onboarding personnel, to product design changes. Taking paper out of the process simply increases the speed at which data and information is conveyed, reviewed, and acted on. In general, this has been viewed favorably by managers, providers, and consumers.  For example, we no longer wait for invoices to be delivered and scanned before accounts payable can process the transaction. Like anything new in life, however, there are downsides. We are seeing three new impediments in decision-making due to digitalization.

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Growth Mindset Enables Leaders (and Their Businesses) to Look For Opportunities

Joanne E. Novak

by Joanne E. Novak | 11/07/2017

When I first read about the “growth mindset” coined by Dr. Carol Dweck, Virginia Eaton Professor of Psychology at Stanford University, I felt like I was reading about business leaders and technology, not schoolchildren and young adults.

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In Workflows, the Point of Automation is Optimization

Alain Gentilhomme

by Alain Gentilhomme | 10/24/2017

Enterprises weighing investment in workflow and business process automation have a wide array of options. To choose wisely, it’s crucial to keep in mind that automation itself isn’t the goal. The goal is to optimize business processes in order to transform how the business operates. Recognizing this at the start helps frame and clarify subsequent decisions and make the most of your automation investment.

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Sustain Success by Offering Value

Joanne E. Novak

by Joanne E. Novak | 10/17/2017

In the past, I have worked in the retail and wholesale industries learning about product development, sourcing, logistics and pricing. Once you work on the wholesale side, you understand the retail side, and you become a retail junkie, visiting stores (or as we called it, “shopping the market”) to see what is new and interesting to entice shoppers from both the product and presentation viewpoint.

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Improve Document Processing Workflows With Intelligent Data Capture: Part 3

Gary Allen

by Gary Allen | 10/10/2017

This is my third article in a series on the topic of intelligent data capture. I’d like to again underscore the point I’ve made previously that effectively managing document processing activities is critical to business success. It can help raise employee productivity; reduce the cost and cycle time associated with processing documents such as invoices; strengthen security and enhance customer service. Intelligent data capture is an approach that can help you streamline document processing activities and realize these and other goals.

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Hyland Hosts CommunityLIVE 2017

Patricia Ames

by Patricia Ames | 10/03/2017

Hyland held its annual user conference, CommunityLIVE from September 17-21 at the Venetian in Las Vegas, and Workflow Magazine was there to be a part of it. Hyland hosted customers — including those acquired from Lexmark in the Perceptive deal — developers and partners to five days of advanced training, a hands-on lab, demonstrations, and a vendor fair. 

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'Is,' 'Does' and 'Means': Small Changes for Better Conversations

Logan Lyles

by Logan Lyles | 10/02/2017

We’re losing our prospects’ attention. We’re wasting our time in unproductive conversations. Worst of all, we’re doing it every day. The problem is that we’re describing the features and functions of our software offerings before we talk about what the customer wants to hear — the benefits.

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Compliance: Can You Afford to Be Reactive?

BJ Johnson

by BJ Johnson | 09/26/2017

In most organizations, the decision to make a financial investment typically fall into three categories: 1) It makes us money – New business models; 2) It saves us money – Process improvements; and 3) It keeps us out of court – Fines, penalties and lawsuits.

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Powering the Enterprise With Location Intelligence

Cindy Elliott

by Cindy Elliott | 09/18/2017

Time and location affect everything in the enterprise. From where a product is created to where it is going, understanding the location and time of production, disbursement, and point of sale data provides profit-yielding business intelligence. Extreme weather, cost spikes, and resource failures can put profits at risk. Knowing where critical events are happening and when is crucial to troubleshooting the problem, making necessary adjustments, and ensuring the business can stay on track.

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Managing Change: Leading Meaningfully

Christina Robbins

by Christina Robbins | 09/11/2017

Ever had a digitization project go off the rails and wondered what you might have done to lead the change more effectively? Good leaders self-evaluate and always look for better ways of accomplishing tasks—especially when projects don’t turn out as planned. Unfortunately, only 39 percent of all IT projects succeed (delivered on-time, on budget, and with the required features and functions.)[1] Clearly, effective leaders are needed now more than ever as the pace of organizational change continues to increase.

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Empower Governments to Achieve Amazon-Like Efficiency

Joanne E. Novak

by Joanne E. Novak | 09/07/2017

Speedy services, efficient processes and easily dispensable data are not often synonymous with what we think of when it comes to government agency practices. In fact, the image that comes to mind are stacks of papers and loads of file folders busting out of cabinets. Whether you’re a business submitting plans for new construction or a resident seeking information for a permit, the government is required via the Freedom of Information Act (FOIA) to supply you with specific information needed for your project.

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How Artificial Intelligence Can Help Employees Succeed

Matt Fleckenstein

by Matt Fleckenstein | 08/17/2017

It seems that every time we discuss the impact of AI on employees, the conversation immediately goes to computers replacing humans. While there are serious implications that need to be discussed on that topic (particularly for those in “blue collar” professions), it is time for us to expand the dialogue to understand the positive impact that AI is having and will continue to have on employee productivity and satisfaction.

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Managing Change: Surprisingly Simple Strategies to Increase Success

Christina Robbins

by Christina Robbins | 08/10/2017

Did you know that the average IT project runs 45 percent over budget, 7 percent over time AND delivers 56 percent less value than expected?1 For those of us who sell and implement technology, that’s painful! So, what change management processes can we encourage our clients to consider to improve the likelihood of project success? As a manufacturer or reseller of Enterprise Content Management (ECM) technologies, you can coach your clients to consider a few surprisingly simple strategies that will improve their chances of successful implementation. 

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Sweat the Small Stuff

Joanne E. Novak

by Joanne E. Novak | 08/02/2017

Last month, I reviewed the concept of big data, and why and how the preponderance of data now in our lives has the ability to impact our strategic direction, decision-making and technology choices. We need to be prepared with the right people to help us use it, and to make a point to use it in our organizations.

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Improve Document Processing Workflows With Intelligent Data Capture: Part 2

Gary Allen

by Gary Allen | 07/31/2017

In the second part of this blog series on the topic of intelligent data capture, let me emphasize again that effectively managing document processing activities is critical to business success. It can help raise employee productivity; reduce the cost of processing documents such as invoices, and enhance customer service. Intelligent data capture is a system that can help you update document processing activities in order to realize these and other goals.

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Information Capture: The Critical First Step Toward Digital Transformation

Siddartha Bhattacharya

by Siddartha Bhattacharya | 07/26/2017

It is estimated that 90 percent of the world’s data has been produced in the last two years. While a tsunami of data inundates organizations from a variety of sources (most of them digital these days), many businesses still depend heavily on paper-based business processes. The challenge with paper is that it prevents organizations from truly unlocking the power of documents and the information they contain. Manually extracting data from paper is laborious and time consuming for staff and can result in errors, missing or overlooked information, and inefficient business processes.

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Two Themes That Can Wreck Your Digital Transformation Plans

BJ Johnson

by BJ Johnson | 07/24/2017

In June, I attended the world’s largest HR convention, SHRM's 2017 Annual Conference & Exposition, which was held in New Orleans. It was a great opportunity to meet clients and business partners, and to spend time talking with HR professionals about their digital transformation initiatives. HR is an area where digital transformation, or HR transformation, has been moving at a rapid pace for the last few years. For instance:

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The New World of Document Control Workflow

Scott Brandt

by Scott Brandt | 07/11/2017

For many organizations, the document control function was the down-in-the-basement department, mainly viewed as the overseers of the large-format engineering drawings created over the years. They were the vault owners; the watch dogs for the repository. As more and more drawings and documents became digital their role expanded into managing the organization’s electronic files, mainly using shares on the network. But they were still the caretakers of the company’s intellectual property (IP).

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