In the Flow

Pharma Leader Finds Accounts Payable Cure: Automate Workflow

by | 05/11/2016

Ken Neal CBPSby Ken Neal | 5/11/16

According to a research report we recently issued, advancements in workflow automation coupled with optical character recognition data capture, supplier portals, and more efficient integration with ERP and content management systems enable organizations to leapfrog their accounts payable (AP) operations from a manual to a leading-edge function.1 This is the direction in which we are heading with a leading pharmaceutical firm: leveraging automation as part of a three-pronged strategy in order to optimize the firm’s AP process.


Digital Transformation: More Than Just a Buzzword

by | 05/09/2016

by BJ Johnson | 5/9/16

Conference season is in full swing and the latest buzzword is clearly digital transformation. Other buzzwords and trends like big data, mobile and cloud computing are still around, but their popularity with vendors, bloggers and consultants is fading. They seemed to have been consumed by digital transformation and rightfully so.


Success: Not a One-Time Measure, But an Ongoing Improvement

by | 05/04/2016

PhilHeinemanDatabankby Phil Heineman | 5/4/2016

A process is never as effective as it could be. In a quickly evolving world, we shouldn’t expect any of our business processes to remain stagnant. They’ll likely change over and over again, growing into something better each time. A living model of continuous improvement is the key to remaining competitive, and workflow technology should be flexible in order to adapt accordingly.


Real-Time Workflow, The New Reality

by | 05/02/2016

Scott Brandtby Scott Brandt | 5/2/16

In today’s world of instant access and gratification it is unusual that businesses have been slow to adopt new technologies that enable faster, more immediate access to information. As use of iPads and other tablets become more ubiquitous in the workplace, the reality is that workflow is becoming, and will be, real time.


Three Ways Millennials Want to Communicate

by | 04/28/2016

by Taher Behbehani | 4/28/16

Millennials make up 34 percent of today’s workforce and, according to the U.S. Bureau of Labor Statistics, will comprise nearly half the workforce by 2020. While business decision makers may be hesitant to upend existing technologies and processes around this shift, the fact is that this generation works differently than its predecessors, and understanding these differences is key to equipping millennials with the right tools to maximize productivity and efficiency.


Beware of ‘Workarounds’ When It’s Time to Ditch the Outdated Systems

by | 04/25/2016

JoanneNovakKM webby Joanne E. Novak | 4/25/16

I learned to type in eighth grade, and managed to do pretty well with speed and accuracy since I was a product of 10 years of piano lessons. Each of us had a manual typewriter, but throughout the year each student would do a turn at one of the two IBM Selectric typewriters. No more pounding the keys or losing your finger placement to hit the manual carriage return. Such excitement for an electric typewriter!


Workflow Automation Starts With Mailroom Scanning

by | 04/19/2016

by Mitch Taube | 4/19/16

Workflow automation can revolutionize your business. You’ll find that the manual mistakes, logistical errors, lack of transparency into your processes, inability to easily handle spikes in volume and slow turnaround times in document processing can all be things of the past. And though it is a multi-faceted process, workflow automation starts in the mailroom.


Can Millennials Make Government Workflows Efficient?

by | 04/06/2016

by Amy Weiss | 4/6/16

I have a confession to make. I did not vote in the last primary election. Please don’t judge me. It’s not really my fault. You see, it was a workflow issue.


Customer Lifetime Value and Customer Experience

by | 04/05/2016

by Kevin Craine | 4/5/16

The notion of “Customer Lifetime Value” (CLTV) is a concept and calculation that helps organizations determine the dollar value associated with their long-term relationship of any customer, determining just how much that customer relationship is worth. Used by marketers and C-suite executives, CLTV is a prediction of the net profit associated with the entire relationship with a customer. While the calculations can be a bit arcane, the idea of customer lifetime value is an important one because it encourages firms to shift their focus from customer acquisition to the long-term health of their customer relationships.


Q&A With Tony Barbeau, Kodak Alaris

by | 04/01/2016

by Patricia Ames | 4/1/16

Tony Barbeau is a products and services general manager, and vice president of the Information Management division at Kodak Alaris. He is responsible for business management, strategic planning, product development and commercialization for the Kodak Alaris information management products and solutions.


Document Management Software – Delivering Pathways for Modern Integration

by | 03/28/2016

by Lauren Ford | 3/28/16

Organizations are constantly under pressure to do more with less. The challenge is finding a cost-effective solution that will streamline every facet of a business process in order to make things run smoother, and thus become more profitable.


Drive Change. Don’t React to It

by | 03/21/2016

JoanneNovakKM webby Joanne E. Novak | 3/21/16

My first job as a teenager was at an educational film library that serviced primary and secondary schools within the capital region. They were moving from a small space that happened to be within walking distance from my house to a larger facility in the city that would give teachers plenty of room to roam the stacks and select films for their classes during the next academic period.


Orchestrating Customer Relationships and Marketing

by | 03/17/2016

by Kevin Craine | 3/17/16

Customer Relationship Management (CRM) systems have been widely used for years now. Solutions for managing a company’s interactions with current and future customers range from hugely popular enterprise platforms like Salesforce to lesser-known small business apps like Zoho. The technology and approach is intended to help organize, automate and synchronize the sales and marketing activities of any business enterprise.


Addressing Insider Threats and Data Security With Automation Technology

by | 03/09/2016

Richard Miliam EnableSoftby Richard Milam | 3/9/16

Today’s IT professionals are faced with numerous challenges and data maintenance tasks from managing multiple, diverse applications, to downloading and uploading FTP files, to onboarding new hires. Despite the complex environment they are to sustain, they still must face the ultimate threat of system-hacking and data breaches.


Why Service Providers Need to Sell Hardware, Break-Fix and Managed Services

by | 03/08/2016

James Foxallby James Foxall| 3/7/16

It’s difficult to say exactly how many service providers have gotten out of the break-fix and products business the last few years, but it’s too many and it’s too bad. Among our customer base, the most successful partners are those that engage in a model that melds products and managed services, cloud and more.


A New Approach To Outsourcing Corporate Campus Logistics Services

by | 03/03/2016

Ken Neal CBPSby Ken Neal | 3/3/16

In a recent Workflow article, I mentioned that due to the complexity and special skills required to manage corporate campus logistics services, outsourcing is often a key ingredient to success. A new approach to outsourcing these services is now available, a topic I will expand on in this column.


Reversing Reverse Productivity

by | 03/02/2016

John Newton Alfrescoby John Newton | 3/2/16

Ever feel like the harder you work, the less productive you become? This is a common feeling in the age of the digital enterprise where data and information are proliferating at an unprecedented rate and, in response, we’ve adopted more and “better” technology to help us manage the deluge. The goal, of course, is to create more efficient and innovative systems, but could the opposite be true?


Three Trends Upending Workforce Communications

by | 02/22/2016

by Taher Behbehani | 2/22/16

Workforce communications and collaboration tools, as employees know them today, are as likely to increase distractions as they are to boost productivity. Workforce productivity in the enterprise is suffering because these various tools and off-the-shelf applications used by teams and workers to communicate only address niche solutions, and are disjointed from workflow processes. The end result is scattered communications, costing the U.S. economy $650 billion every year.


Digital Transformation and The Evolving Role of Data and Information Management

by | 02/15/2016


Kodak Alaris Emma Isicheilby Emma Isichei | 2/15/16
Everyone talks about digital transformation. How do you define it? Originally, the term “digital transformation” was used to describe the digitization of paper documents and processes. Now digital transformation essentially means the transformation of all business activities to be more competitive in today’s digital economy. Putting digital transformation at the center of the universe ranges from technologies and processes to connecting business divisions, systems, partner ecosystems, employees, and devices.


Q&A on Hyland and KnowledgeLake Partnership With Bill Kavanaugh & Ron Cameron

by | 02/04/2016

by Patricia Ames | 2/4/16

Hyland and KnowledgeLake formed a partnership in December of 2015 that is slated to create some waves in the ECM space, so I thought I would take a moment to ask the executives involved in forging the alliance some questions. I got more than I bargained for!