In the Flow

Workflow Automation Starts With Mailroom Scanning

by | 04/19/2016

by Mitch Taube | 4/19/16

Workflow automation can revolutionize your business. You’ll find that the manual mistakes, logistical errors, lack of transparency into your processes, inability to easily handle spikes in volume and slow turnaround times in document processing can all be things of the past. And though it is a multi-faceted process, workflow automation starts in the mailroom.


Can Millennials Make Government Workflows Efficient?

by | 04/06/2016

by Amy Weiss | 4/6/16

I have a confession to make. I did not vote in the last primary election. Please don’t judge me. It’s not really my fault. You see, it was a workflow issue.


Customer Lifetime Value and Customer Experience

by | 04/05/2016

by Kevin Craine | 4/5/16

The notion of “Customer Lifetime Value” (CLTV) is a concept and calculation that helps organizations determine the dollar value associated with their long-term relationship of any customer, determining just how much that customer relationship is worth. Used by marketers and C-suite executives, CLTV is a prediction of the net profit associated with the entire relationship with a customer. While the calculations can be a bit arcane, the idea of customer lifetime value is an important one because it encourages firms to shift their focus from customer acquisition to the long-term health of their customer relationships.


Q&A With Tony Barbeau, Kodak Alaris

by | 04/01/2016

by Patricia Ames | 4/1/16

Tony Barbeau is a products and services general manager, and vice president of the Information Management division at Kodak Alaris. He is responsible for business management, strategic planning, product development and commercialization for the Kodak Alaris information management products and solutions.


Document Management Software – Delivering Pathways for Modern Integration

by | 03/28/2016

by Lauren Ford | 3/28/16

Organizations are constantly under pressure to do more with less. The challenge is finding a cost-effective solution that will streamline every facet of a business process in order to make things run smoother, and thus become more profitable.


Drive Change. Don’t React to It

by | 03/21/2016

JoanneNovakKM webby Joanne E. Novak | 3/21/16

My first job as a teenager was at an educational film library that serviced primary and secondary schools within the capital region. They were moving from a small space that happened to be within walking distance from my house to a larger facility in the city that would give teachers plenty of room to roam the stacks and select films for their classes during the next academic period.


Orchestrating Customer Relationships and Marketing

by | 03/17/2016

by Kevin Craine | 3/17/16

Customer Relationship Management (CRM) systems have been widely used for years now. Solutions for managing a company’s interactions with current and future customers range from hugely popular enterprise platforms like Salesforce to lesser-known small business apps like Zoho. The technology and approach is intended to help organize, automate and synchronize the sales and marketing activities of any business enterprise.


Addressing Insider Threats and Data Security With Automation Technology

by | 03/09/2016

Richard Miliam EnableSoftby Richard Milam | 3/9/16

Today’s IT professionals are faced with numerous challenges and data maintenance tasks from managing multiple, diverse applications, to downloading and uploading FTP files, to onboarding new hires. Despite the complex environment they are to sustain, they still must face the ultimate threat of system-hacking and data breaches.


Why Service Providers Need to Sell Hardware, Break-Fix and Managed Services

by | 03/08/2016

James Foxallby James Foxall| 3/7/16

It’s difficult to say exactly how many service providers have gotten out of the break-fix and products business the last few years, but it’s too many and it’s too bad. Among our customer base, the most successful partners are those that engage in a model that melds products and managed services, cloud and more.


A New Approach To Outsourcing Corporate Campus Logistics Services

by | 03/03/2016

Ken Neal CBPSby Ken Neal | 3/3/16

In a recent Workflow article, I mentioned that due to the complexity and special skills required to manage corporate campus logistics services, outsourcing is often a key ingredient to success. A new approach to outsourcing these services is now available, a topic I will expand on in this column.


Reversing Reverse Productivity

by | 03/02/2016

John Newton Alfrescoby John Newton | 3/2/16

Ever feel like the harder you work, the less productive you become? This is a common feeling in the age of the digital enterprise where data and information are proliferating at an unprecedented rate and, in response, we’ve adopted more and “better” technology to help us manage the deluge. The goal, of course, is to create more efficient and innovative systems, but could the opposite be true?


Three Trends Upending Workforce Communications

by | 02/22/2016

by Taher Behbehani | 2/22/16

Workforce communications and collaboration tools, as employees know them today, are as likely to increase distractions as they are to boost productivity. Workforce productivity in the enterprise is suffering because these various tools and off-the-shelf applications used by teams and workers to communicate only address niche solutions, and are disjointed from workflow processes. The end result is scattered communications, costing the U.S. economy $650 billion every year.


Digital Transformation and The Evolving Role of Data and Information Management

by | 02/15/2016


Kodak Alaris Emma Isicheilby Emma Isichei | 2/15/16
Everyone talks about digital transformation. How do you define it? Originally, the term “digital transformation” was used to describe the digitization of paper documents and processes. Now digital transformation essentially means the transformation of all business activities to be more competitive in today’s digital economy. Putting digital transformation at the center of the universe ranges from technologies and processes to connecting business divisions, systems, partner ecosystems, employees, and devices.


Q&A on Hyland and KnowledgeLake Partnership With Bill Kavanaugh & Ron Cameron

by | 02/04/2016

by Patricia Ames | 2/4/16

Hyland and KnowledgeLake formed a partnership in December of 2015 that is slated to create some waves in the ECM space, so I thought I would take a moment to ask the executives involved in forging the alliance some questions. I got more than I bargained for!


Are Your Ducks in a Row?

by | 01/28/2016

JoanneNovakKM webby Joanne E. Novak | 1/28/16

At the end of a long year, we anticipate some time off. Our brains needed something less taxing than end-of-year worries and New Year budgets and plans. But, now that we’ve crossed the great divide and are a month into 2016, it’s time to rev up your engines and get your ducks in a row.


Business Process Automation and the Power of Workflow On the Web

by | 01/26/2016

by Lauren Ford | 1/26/16

How quickly are documents processed in your company? Do you know who accessed a particular document last, or how long that document was worked with? Where does that document live now? Visibility into business processes can change the way work gets done. Business Process Automation (BPA) solutions use the power of the web to deliver the data and direction of your document processes, balancing accuracy with productivity. BPA is that detailed assistant that business owners dream of, providing instantaneous views into daily processes to ensure efficiency is high, and no task is left behind.


Q&A With Alexandre Wentzo: Casewise's Tactac

by | 01/22/2016

by Patricia Ames | 1/22/16

We first met with Alexandre Wentzo, CEO of Casewise, a while back at the Casewise 25th anniversary celebration, and he is such a compelling figure, we simply had to do a story on him. Fast forward a year and a half and Casewise continues to innovate and push the boundaries. In November 2015, Casewise announced the launch of its new cloud-based operational platform for mobile workers called Tactac. Workflow wanted to find out more.


2016, Your Year for Digital Transformation – or to Choose to Fall Further Behind

by | 01/18/2016

by BJ Johnson | 1/18/16

“Business at the speed of paper will be unacceptable in five years,” reads a statement from AIIM'srecent market intelligence report that I don’t completely agree with.  Business at the speed of paper is unacceptable now. Continuing to have paper bog down processes means you’re falling behind in the race to digital transformation every organization must undertake.  Organizations that have effectively begun the transition to digital are more efficient, have lower operating costs and provide better service to customers (internal and external) than their competitors that are still shuffling paper. In short, a company that has made the shift to digital has a better chance of surviving and growing in a competitive environment.


Are You Drowning In Paper and Losing Documents?

by | 12/28/2015

by Joanne E. Novak | 12/28/15

Many organizations are struggling with paperwork issues. Whether you are manufacturing toys or engineering skyscrapers, I can guarantee that there is paper involved in your processes. Paper is one thing that all companies typically have in common.


Next Generation ECM and Superior Customer Experience

by | 12/21/2015

by Kevin Craine | 12/21/15

Every business, from a multinational bank to a local bakery, needs to ensure that customers are happy and that they keep coming back for more. Customer satisfaction and loyalty are critical success factors for every organization. And how customers perceive your company and what they say about their experience in social and mobile media can have a direct effect on your brand in the marketplace.