In the Flow

If Jack Is Your Prospect, Do You Know Jack?

by | 03/04/2014

This guest blog was contributed by Greg Walters | 11/5/13
At its most basic level, sales is nothing more than supply meeting demand. The trick is matching your “supply” with your prospects’ “demand. Along the way, we position ourselves in the most positive light, ideally offering a product or service for which our prospects have an interest and a need. For instance, if I need to present hard copies of contracts to prospects, I need a printer of some sort – maybe even a copier, or, ultimately, a multifunction device. My need for a hard copy is considered demand. The millions of devices in the world that put marks on paper meet this demand.

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Improving Accounts Payable Processing Workflows

by | 03/04/2014

This guest blog was contributed by Ken Neal | 10/23/13
Recent advancements in data capture and workflow automation technology provide new opportunities for accounts payable departments to cut costs and become more efficient. We believe that leveraging these opportunities is more important than ever.

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Unleashing Collaboration in the Enterprise

by | 03/04/2014

This guest blog was contributed by Sarah Carter | 10/21/13
There is arguably nothing more important in an organization than effective communication. Sales, HR, marketing, operations and every other department depend on solid communication to operate smoothly, not only cross functionally but externally as well. As employees utilize social, mobile and other technologies, businesses are beginning to turn to collaboration tools to bring the benefits of those channels under the umbrella of the enterprise.

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Soccer Schedules or Business: Don’t Just Automate – Solve the Problem!

by | 03/04/2014

This guest blog was contributed by Tawnya Stone | 10/8/13
Like many other families, we spend our evenings and weekends running from activity to activity. This requires an extreme amount of planning and coordination to make sure we don’t accidentally leave one kid at soccer practice while we are supposed to be carpooling to dance. For this reason, my husband and I live by our calendars.

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Are We Complicating the Simple … Again?

by | 03/04/2014

This guest blog was contributed by Greg Walters | 9/17/13
Back in my IKON daze (pun intended), one of the best sales managers I ever worked with told me, "Sometimes we overcomplicate things. It's just copiers." He was referring to an inability to close any deal that included EDM in less than 90 days. He was right. We often did overcomplicate transactions beyond lease payments and cost per image in an effort to branch out into more “sophisticated” imaging subject matter, adding value and becoming a “trusted advisor.”

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Digital Pathways Toward Optimizing Workflow

by | 03/04/2014

This guest blog was contributed by Ted Ardelean | 9/5/13
While there are many ways to define workflow, it is essentially a sequence of processes through which a piece of work moves from initiation to completion. Typically, for most administrative processes, the sequence includes converting documents from paper to digital format, whether those documents are invoices, customer correspondence or personnel files for new employees.

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Fixing a $1 Trillion Business Process

by | 03/04/2014

This guest blog was contributed by Archana Penukonda | 8/21/13
If you’re looking for business processes that will deliver big returns in both savings and efficiencies through optimization, look no further than your IT technology procurement processes.

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Document Management – Beyond the Features

by | 03/04/2014

This guest blog was contributed by Tawnya Stone | 8/9/13
Everyone is talking about document management. Now what? Do you dive in and start offering a solution to your customers? If so, how do you know which one to offer? Whether you are looking at implementing a document management program for your customers or simply for your own consumption, there are many things you should keep in mind.

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Step Toward a 'Less-Paper' Office With Transaction Capture

by | 03/04/2014

This guest blog was contributed by Pamela Doyle | 7/31/13
The first prediction of the paperless office was actually made quite some time ago – in 1975, the same year Jimmy Hoffa went missing. Here we are, 38 years later, and we still haven’t found Jimmy Hoffa … or the paperless office.

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Workflow Optimization Really Begins With Document Capture

by | 03/04/2014

This guest blog was contributed by Michael Rich | 7/7/13
Process optimization has become much more than an industry buzzword; it is a real customer problem. Businesses today are faced with many challenges: the transition to digital and mobile computing technologies, the need to accomplish more with fewer people and fewer assets, and the mandate to reduce costs while improving worker productivity. Streamlining certain business processes and simplifying the work environment is key to addressing all of these issues.

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The Workflow of Relationships

by | 03/04/2014

This guest blog was contributed by Mike Stramaglio | 7/20/13
Over many years in this industry, I have seen countless changes in technology, people and business models. But for successful businesses, there have always been a couple of constants that are imperative in our industry as well as all other industries: relationships and what I call “care-ability.” No matter what business you are in, the keys to success and longevity are built on strong relationships and truly caring for people, partners, companies and even the industry you’re in.

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Workflow: It’s Not Just for the Customer

by | 03/04/2014

This guest blog was contributed by Brad Roderick | 7/19/13
In the July issue of Workflow magazine, Amy Weiss offers up the best description of “workflow” that I have seen. She describes this emerging business practice as “a concept, one that encompasses any number of topics that include enterprise content management, business process optimization, mobility – all of the tools, software and devices that move information throughout a company.” “Workflow,” content management, business processes, optimization, mobility, tools, information dissemination – all components and tools for moving business forward, and all components and tools for any modern sales leader.

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An Example of Workflow Resulting in No Equipment Sales – Or Did It?

by | 03/04/2014

This guest blog was contributed by Greg Walters | 7/17/13
I've told this story a hundred times. Heck, I may have even written about it a time or two. You see, long ago, when the MpS ecosystem was young, wild and free, I had this client who engaged with us for a 36-month MpS project. The client realized how equipment-heavy it had become and was convinced we could reduce the overall number of devices from 1,100.

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Secure Your Files in the Cloud

by | 03/04/2014

This guest blog was contributed by Bill Melo | 6/24/13
Mobile devices and the use of cloud collaboration services are growing rapidly. This is true when it comes to sharing information among business partners, customers and even internal users. It’s very easy to drag files on a PC into a folder and access them from a smartphone, tablet or another computer. It’s also easy to sync information among multiple devices quickly. I love that I can save something on my iPad and have it available almost immediately on my laptop or a partner’s device.

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Eight Things You Need to Know About Business Process Automation and Workflow

by | 03/04/2014

This guest blog was contributed by Mitch Taube | 6/7/13
While document scanning and document management technologies and services successfully eliminate paper problems, it’s workflow automation that generates the greatest return on investment because this is where business processes are truly streamlined.

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Focus Your Approach to Document Management Solutions

by | 03/04/2014

This guest blog was contributed by Tawnya Stone | 6/3/13
In today’s converging world, we are all increasingly using technology in our workflow. Gartner Inc. recently projected that by 2020, 30 billion devices will be online 100 percent of the time and another 200 billion will connect intermittently. This increased use of technology allows users to easily access information anywhere electronically. Dealers have the opportunity to provide this accessibility to their customers. Many of us have looked toward document management solutions (DMS) to resolve our technology needs and increase our efficiency in the workplace.

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Workflow and the Corporate Culture

by | 03/04/2014

This guest blog was contributed by Greg Walters | 5/20/13
One of the first articles I ever wrote was about implementing a managed print services program and the risks of ignoring corporate culture in the process. Back then, we were primarily concerned about the impact that reducing devices would have on the way people felt about their jobs. MpS engagements were new; they changed the way toner was ordered and revealed how the number and location of printers could be a shock to the system.  

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Workflow Prime — More Questions Than Answers

by | 03/04/2014

This guest blog was contributed by Greg Walters | 4/30/13
We've been traveling the imaging ecosystem together for some time now. What started back in 2008 as a basement hobby is now a bona fide endeavor. Together, we've seen all types of managed print services players: professionals, posers, teachers, and cool-aide drinkers.  Over the past five years we've lived through the greatest technological shift in history, watching our technology titans try to steady themselves on foundations of sand, shedding the chafe and the devoted as they fell. 

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A Little Workflow History

by | 03/04/2014

This guest blog was contributed by Jim Lyons | 4/25/13
As someone who has worked in IT-related jobs his entire career, the term “workflow” is certainly not one that befuddles me or defies my understanding. Just the opposite, in fact. But that may not be the case for everyone.

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