In the Flow

Inefficient Document Workflows Still Challenging Many Companies

by | 07/27/2015

by Ken Neal | 7/27/15

A major challenge for many companies is improving manual, paper-intensive and often antiquated document workflows so business transactions can be completed more efficiently. A recent IDC Technology Spotlight sponsored by Canon Business Process Services showed that businesses that have automated workflows deal with a variety of pain points that spurred interest in automation.1 Following are the top five pain points:


Is 'Scan and Store' Enough?

by | 07/14/2015

by Kevin Craine | 7/14/15

Over the past 30 years Enterprise Content Management systems have evolved from a simple solutions for basic scanning into sophisticated and capable systems for enterprise-wide document automation. And while there are wide variety of document and data capture systems available, many organizations are just now beginning to capture the true value of the technology. Indeed, most stop at the most fundamental phase of simply scanning paper documents and storing them digitally instead.


Three Techniques for Truly Effective Customer Engagement

by | 06/30/2015

by Brad Banyas | 6/30/15

2015 is the year that “customer engagement” takes center stage in the theater of enterprise business strategy. Whereas in recent years much of the focus was on customer acquisition, C-Suite executives from all industries and segments are today aiming their attention on ways to extend existing customer lifetime value. Even organizations in the government, education and healthcare segments – which are typically slower to adopt next-gen strategies – are taking a fresh look at new ways to boost customer engagement and value. 


Increasing Organizational Efficiencies Using Workflows

by | 06/09/2015

by Dean Wiech | 6/9/15

There are many more areas of a business that can be dramatically improved and made more efficient than companies often realize. They believe because a process works, it shouldn’t be fixed, but in actuality they may not realize that it is costing them a great deal of time and resources. Many of these issues are related to the manual processes that a wide variety of organizations use daily.


Where Do You Fit on the ‘Capture Continuum’?

by | 05/31/2015

by Kevin Craine | 6/1/15

Despite technology, most companies continue to struggle to manage the burden of paper in many important business processes. Sure, you can scan documents to create a digital image as a first step to eliminate paper, but this “scan and store” approach falls short of the full potential of modern document and data capture systems. You may be missing significant opportunity for more savings and efficiencies; but with all the technological solutions available how do you know which one is right for you?


Self-Service: From the Living Room to the Enterprise

by | 05/18/2015

By Robert Doswell | 5/18/15

Self-service is something we have come to expect in today’s consumer world. It’s now common practice to perform a variety of banking tasks from home. You also can arrange insurance with one click. You can buy virtually anything desired from anywhere in the world with a simple swipe. Now, variations of this type of self-service are being introduced increasingly within organizations. Since their most significant driver is to cut costs and enhance efficiency through these solutions, what developments might you expect in enterprise self-service? Below is a brief summary.


The Workflow of Effective Communication: Part 3

by | 05/11/2015

by Ken Neal | 5/12/15

This my final column in a three-part series on how improving six key communication skills can help information managers succeed in their jobs and in their career. Here I turn my attention to the importance of being credible, being strategic and being persuasive.

(Catch up on Part 1 and Part 2 of this series).


Why are We Still Fighting Paper?

by | 05/05/2015

by Kevin Craine | 5/5/15

Despite the increasing digitization of business today, the truth is that across all industries many key business processes are still burdened with paper. Loan origination, claims processing, accounts payable, human resources – these are just a few examples of fundamental activities that continue to be plagued by paper-bound workflow. Indeed, in the face of the modern digital office, many companies continue to fight a war with paper.


A Guide to Going Paperless: Part 2

by | 04/22/2015

by Christopher Zybert | 4/22/15

In order to fully understand the benefits a paperless solution can provide, you must first understand how your entire organization is currently using paper. Paper-intensive processes are generally addressed in a ‘departmental vacuum’, neglecting to account for the countless other paper processes that are being employed. For example, an Accounts Payable department might begin to scan their invoices for easier management. However, the very same company is most likely still managing their HR documents the old fashioned way.


Grab the Second Wave of Capture

by | 04/21/2015

by Kevin Craine | 4/20/15

First developed over 30 years ago, capture systems have evolved from simple solutions for basic scanning into sophisticated and capable systems for enterprise wide document automation. Document imaging, text recognition and data capture systems have existed for years – and the technologies and capabilities have evolved significantly over time – but studies show that many organizations are just now beginning to capture the true value of capture technology.


Workflow Automation and ERP Integration: Your Way to Outperform the Competition

by | 04/06/2015

by Mitch Taube | 4/6/15

There is no denying that a document management system capable of workflow automation vastly simplifies a company’s processing, storage and retrieval of data. But it’s not enough in today’s rapidly changing and wildly competitive business landscape.


A Guide to Going Paperless: Introduction

by | 04/01/2015

by Christopher Zybert | 4/1/15

It is generally understood by the business world that going paperless plays an integral role in reducing costs and improving services. However, it is important to note that becoming paperless should not be the main focus. Instead, the ultimate objective is to optimize processes – and eliminating paper is the first step in doing so. Companies of all sizes, across all industries, are beginning to realize the true potential that going paperless can provide.


The Workflow of Effective Communication: Part 2

by | 03/23/2015

by Ken Neal | 3/23/15

This my second column in a three-part series on how sharpening six key communication skills can help information managers succeed—in their current  job and in their career. As a reminder, these skills function together, as an integrated system or “communications workflow,” adding up to much more than any one skill individually. Previously, I focused on being brief and being clear. In this post I spotlight the third skill, being receptive, which includes asking questions and listening.


Top Trends in Today’s ECM

by | 03/16/2015

by Kevin Craine | 3/16/15

There has never been a more exciting time to be in the business of Enterprise Content Management.  The convergence of technological and cultural trends make ECM the place to be if you want to stand on the front line of business process improvement and information governance. But with so many innovations and advances, it can be difficult to know which industry trends will take you on a path to success and which ones will lead you to a dead end. Here are three important trends in ECM to consider as you map your path forward.


The Case for Outsourcing Accounts Payable

by | 03/11/2015

by Ted Ardelean | 3/11/15

According to a recent industry survey report issued by Canon Business Process Services1, the accounts payable (AP) function is the most frequently outsourced process with Finance & Accounting. The reason: organizations optimize AP—by leveraging the advantages of outsourcing—as one of the most effective ways to improve overall business performance.


The Challenge of Integration

by | 03/03/2015

by Pattie Simone | 3/2/15

Manned missions to Mars are actually just a few years away. Yet, here on Earth, many companies still struggle with figuring out how to run their companies better. The laundry list of challenges – and the initiatives to fix them - grows every day, and can include a number of things, including becoming greener; streamlining processes; trimming costs; understanding and using multiple real-time communications tools; servicing clients better; and helping employees to become more productive.


Is Sensitive Data in Your Image Archive Safe from Cyber-Thieves?

by | 02/12/2015

by Kevin Craine | 2/12/15

It happened again last week … another huge, headline-grabbing data breach. The latest victim is Anthem BlueCross BlueShield; hacked by cyber-thieves who gained access to approximately 80 million customer accounts containing sensitive medical information. Several U.S. states are investigating the massive cyberattack on the second largest U.S. health insurer.  Investigators say the breach is being examined for possible ties to China.


Is A Paper-Free Workplace Possible?

by | 01/06/2015

by John Mancini | 1/6/15

The concept of a paperless society originated way back in 1978 by information scientist Frederick Wilfrid Lancaster – a world where paper documents would be replaced by electronic storage and communication. Progress has undoubtedly been made, yet it sometimes feels as if we are as far away from that vision as ever.   


Stay Compliant With Workflow Automation

by | 12/16/2014

by Mitch Taube | 12/16/14

It’s a widely known fact that workflow automation can boost your staff’s productivity, make your company run more efficiently and effectively, and improve your bottom line. But another major benefit to workflow automation — one that’s less frequently talked about — is keeping your business compliant, reducing your risk of costly penalties and fines.


'Connection' is the Key Word at the Executive Connection Summit

by | 11/04/2014

by Amy Weiss | 11/4/2014

The Executive Connection Summit (ECS), held Oct. 27-29, 2014, presented opportunities, questions, and answers surrounding a fast-changing industry. The title of the summit couldn't have been more apt as the connected world is here, a fact demonstrated by the content and the speakers as they worked through the rapidly shifting world of the imaging channel. Hopefully most attendees were left as I was, with not just a sense of change, but a feeling of tremendous momentum.