In the Flow

A Guide to Going Paperless: Part 2

by | 04/22/2015

by Christopher Zybert | 4/22/15

In order to fully understand the benefits a paperless solution can provide, you must first understand how your entire organization is currently using paper. Paper-intensive processes are generally addressed in a ‘departmental vacuum’, neglecting to account for the countless other paper processes that are being employed. For example, an Accounts Payable department might begin to scan their invoices for easier management. However, the very same company is most likely still managing their HR documents the old fashioned way.


Grab the Second Wave of Capture

by | 04/21/2015

by Kevin Craine | 4/20/15

First developed over 30 years ago, capture systems have evolved from simple solutions for basic scanning into sophisticated and capable systems for enterprise wide document automation. Document imaging, text recognition and data capture systems have existed for years – and the technologies and capabilities have evolved significantly over time – but studies show that many organizations are just now beginning to capture the true value of capture technology.


Workflow Automation and ERP Integration: Your Way to Outperform the Competition

by | 04/06/2015

by Mitch Taube | 4/6/15

There is no denying that a document management system capable of workflow automation vastly simplifies a company’s processing, storage and retrieval of data. But it’s not enough in today’s rapidly changing and wildly competitive business landscape.


A Guide to Going Paperless: Introduction

by | 04/01/2015

by Christopher Zybert | 4/1/15

It is generally understood by the business world that going paperless plays an integral role in reducing costs and improving services. However, it is important to note that becoming paperless should not be the main focus. Instead, the ultimate objective is to optimize processes – and eliminating paper is the first step in doing so. Companies of all sizes, across all industries, are beginning to realize the true potential that going paperless can provide.


The Workflow of Effective Communication: Part 2

by | 03/23/2015

by Ken Neal | 3/23/15

This my second column in a three-part series on how sharpening six key communication skills can help information managers succeed—in their current  job and in their career. As a reminder, these skills function together, as an integrated system or “communications workflow,” adding up to much more than any one skill individually. Previously, I focused on being brief and being clear. In this post I spotlight the third skill, being receptive, which includes asking questions and listening.


Top Trends in Today’s ECM

by | 03/16/2015

by Kevin Craine | 3/16/15

There has never been a more exciting time to be in the business of Enterprise Content Management.  The convergence of technological and cultural trends make ECM the place to be if you want to stand on the front line of business process improvement and information governance. But with so many innovations and advances, it can be difficult to know which industry trends will take you on a path to success and which ones will lead you to a dead end. Here are three important trends in ECM to consider as you map your path forward.


The Case for Outsourcing Accounts Payable

by | 03/11/2015

by Ted Ardelean | 3/11/15

According to a recent industry survey report issued by Canon Business Process Services1, the accounts payable (AP) function is the most frequently outsourced process with Finance & Accounting. The reason: organizations optimize AP—by leveraging the advantages of outsourcing—as one of the most effective ways to improve overall business performance.


The Challenge of Integration

by | 03/03/2015

by Pattie Simone | 3/2/15

Manned missions to Mars are actually just a few years away. Yet, here on Earth, many companies still struggle with figuring out how to run their companies better. The laundry list of challenges – and the initiatives to fix them - grows every day, and can include a number of things, including becoming greener; streamlining processes; trimming costs; understanding and using multiple real-time communications tools; servicing clients better; and helping employees to become more productive.


Is Sensitive Data in Your Image Archive Safe from Cyber-Thieves?

by | 02/12/2015

by Kevin Craine | 2/12/15

It happened again last week … another huge, headline-grabbing data breach. The latest victim is Anthem BlueCross BlueShield; hacked by cyber-thieves who gained access to approximately 80 million customer accounts containing sensitive medical information. Several U.S. states are investigating the massive cyberattack on the second largest U.S. health insurer.  Investigators say the breach is being examined for possible ties to China.


Is A Paper-Free Workplace Possible?

by | 01/06/2015

by John Mancini | 1/6/15

The concept of a paperless society originated way back in 1978 by information scientist Frederick Wilfrid Lancaster – a world where paper documents would be replaced by electronic storage and communication. Progress has undoubtedly been made, yet it sometimes feels as if we are as far away from that vision as ever.   


Stay Compliant With Workflow Automation

by | 12/16/2014

by Mitch Taube | 12/16/14

It’s a widely known fact that workflow automation can boost your staff’s productivity, make your company run more efficiently and effectively, and improve your bottom line. But another major benefit to workflow automation — one that’s less frequently talked about — is keeping your business compliant, reducing your risk of costly penalties and fines.


'Connection' is the Key Word at the Executive Connection Summit

by | 11/04/2014

by Amy Weiss | 11/4/2014

The Executive Connection Summit (ECS), held Oct. 27-29, 2014, presented opportunities, questions, and answers surrounding a fast-changing industry. The title of the summit couldn't have been more apt as the connected world is here, a fact demonstrated by the content and the speakers as they worked through the rapidly shifting world of the imaging channel. Hopefully most attendees were left as I was, with not just a sense of change, but a feeling of tremendous momentum. 


Computer Vision Technology: Friend, Foe or Fraud?

by | 10/01/2014

by Larry Barrett | 10/1/14

Ubiquitous smartphones, cheap and abundant digital storage repositories and the continuous development of new software applications designed to parse, label and contextualize the trillions of digital videos and images generated every year has created a whole new universe of intriguing – and some might say disturbing – business opportunities. Isn't that wonderful?


Enterprises Hook Customer Experience Management Targets to Smart Process Applications

by | 09/24/2014

by John Mancini | 9/24/14

The customer is and always will be right. This old adage is as applicable to business now as it ever was. But the digital age and the use of social media has given consumers power they could only have dreamed of decades ago. They can share their experiences and praise or criticise brands to potentially millions of people around the globe. This open and direct dialogue has forced companies to look carefully at their Customer Experience Management (CEM).


Are You Auto-Piloting Your Company Into a Disaster?

by | 09/19/2014

by Larry Barrett | 9/19/14

At the time I was gunning my Honda through a crowded grocery store parking lot last weekend with rage in my heart and some vague notion of instant retribution on my reptilian mind, it didn't occur to me until hours later that technology – for all its utility and purported benefits – was directly responsible for the ensuing exchange of expletives between two middle-aged strangers from the safety of our respective four-wheeled weapons.


Optimizing the Three Stages of Accounts Payable, Part Three: Invoice Payment

by | 08/24/2014

by Ted Ardelean | 8/25/14

This is the third post in a three-part series about attaining high-performance Accounts Payable. To read the first post of the series, please clickhere. To read the second, please clickhere.

Our previous posts provided solutions for the most common challenges associated with invoice intake and invoice approval and processing – the first two stages of the accounts payable (AP) process. Traditionally, these stages are incredibly time consuming: requiring invoices (typically in paper format) to be routed from the buyer to the AP department; the invoice data to be manually converted and entered into the organization’s ERP system; the invoice to be validated by line-checking items against company data; and, finally, any discrepancies to be resolved before the invoice is approved for payment.


Optimizing the Three Stages of Accounts Payable, Part Two: Invoice Approval and Processing

by | 07/03/2014

by Ted Ardelean | 7/3/14

This is the second post in a three-part series about attaining high-performance Accounts Payable. To read the first post of the series, please click here.

Previously, we identified some of the most common challenges associated with the first stage of the accounts payable (AP) process: invoice intake. This stage is typically the most time consuming due to the fact that, according to our studies, roughly 60 to 85 percent of invoices arrive in paper or paper-equivalent format and commonly involve distributed receipt — meaning the invoice is first received by a buyer who then forwards it to the AP department.


Optimizing the Three Stages of Accounts Payable, Part One: Invoice Intake

by | 04/21/2014

by Ted Ardelean | 4/21/14

This is the first post in a three-part series about attaining high-performance Accounts Payable.

Despite the influx of digital technology, Accounts Payable is a function that often plagues companies large and small. First, invoice intake is extremely disparate, entering the company in many paper and digital formats and going to numerous contacts and departments. Further, it is often a manual process requiring processing paper documents, obtaining approvals, correcting errors and reconciling invoice discrepancies. All of this takes time and reduces the bottom line.


Is Bad Data Polluting IT Processes and Decisions?

by | 04/02/2014

Len FischerThis guest blog was contributed by Lennard Fischer | 4/2/14

Technology is at the heart of many business processes and workflows – it’s often a strategic investment or competitive differentiator. Yet the processes by which businesses acquire and manage technology are themselves at risk. 


Strategize, Centralize and Automate: Tips for AP Practitioners in the New Year

by | 03/04/2014

This guest blog was contributed by Ted Ardelean | 3/4/14
As CFOs and other financial decision-makers examine their business performance in 2013 and revise their business plans for 2014, they may want to take a closer look at their accounts payable (AP) function.  Because AP works in tandem with procurement, receiving and business units, improving this department’s function has the ability to affect a company’s entire procure-to-pay process.