In the Flow

Q&A With Aarti Borkar, Vice President, Product Management and Design for IBM Watson Talent and Collaboration

Patricia Ames

by Patricia Ames | 04/27/2018

Aarti Borkar is the vice president of Product Management and Design for IBM's Watson Talent and Collaboration businesses. She leads a worldwide team of product managers and designers, and is responsible for vision, strategy and execution for the business. Borkar is a highly respected technologist with a Bachelor of Science in Computer Engineering from Bombay University, a master’s in Computer Science from the University of Southern California, and a master’s in Tech Commercialization from the University of Texas at Austin.

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RPA and BPM: What’s the Difference?

Brandon Buccowich

by Brandon Buccowich | 04/24/2018

Digital transformation can seem daunting, but it’s also an imperative if businesses want to keep up with the fast-changing digital economy. Forty-seven percent of CEOs are being challenged by the board of directors to make progress in digital business, and 56 percent said that their digital improvements have already improved profits, according to a 2017 Gartner survey. Business leaders are quickly realizing that automation tools provide the agility needed to reap the rewards of a digital workplace.

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Why Businesses Need to Enter the Era of Intelligent Process Automation

Eric Johnson

by Eric Johnson | 04/16/2018

Many of today’s organizations are simultaneously excited and intimidated by one of the most common industry buzzwords out there: “digital transformation.” This apprehension is understandable — while we’ve seen countless companies succeed through innovative digital transformation efforts, others’ large-scale projects have failed time and time again. But what distinguishes a successful digital transformation from a failure?

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Company Operations Require Reinventing to Keep Up With Technology

Joanne E. Novak

by Joanne E. Novak | 04/09/2018

Recently while watching an old movie, I was reminded just how far we’ve come with cellphone technology. In one scene the actor shouted, “Quick, find a phone!” It made me laugh because he meant a pay phone. You don’t see many of those around these days. Even cell phones are constantly improving to the point where we really aren’t truly cognizant of their effect on our lifestyles. Changes in technology often have far-reaching effects on our behavior, and while it may take some time to get used to our new technology and make changes, we always do. The desire to make the change usually overrides the time it takes to get used to the adjustment, so we don’t consciously notice its effects.

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Q&A With Cynerio

Patricia Ames

by Patricia Ames | 04/09/2018

The Wall Street Journal reported recently that more than 2,100 patient deaths per year are linked to data breaches at hospitals.1 The findings highlight the need for healthcare organizations to redouble their efforts in cybersecurity and improve their post-breach remediation. They also illustrate how data breaches can compromise the performance of organizations, even if lives aren’t involved.

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Creating Digital Value

Scott Brandt

by Scott Brandt | 04/03/2018

With the concept of digitizing everything becoming a reality, and the addition of artificial intelligence (AI), machine learning, Internet of Things (IoT) and other technologies, we are creating a crushing amount of digital data. But how to create value from this data?  We need to start at the beginning, otherwise it’s just a huge pile of bits and bytes that are consuming a lot of resources unnecessarily. The fourth wave, the Information Revolution, is upon us, but we are not all actively participating, or more importantly, benefiting from it.

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Sell the Problem, Not the Solution

Lance Elicker

by Lance Elicker | 03/27/2018

Average or good salespeople sell the solution. The best salespeople sell the problem — and by the “best” salespeople, I mean the ones who get the best results. The best salespeople have all kinds of different approaches, terminologies, methodologies, sales processes and techniques, but one consistent theme I have observed from the best salespeople, is they make the focal point of the sales process the customer’s problem or pain. The less successful, on the other hand, tend to focus on the solution, which usually comes in the form of features and benefits dumps, or demos to companies to help become “paperless.”

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Digital Transformation Is a Cultural Transformation and a Business Transformation

Joanne E. Novak

by Joanne E. Novak | 03/20/2018

While it seems like yesterday, it was already last year when I attended an Executive Leadership Conference sponsored by AIIM (The Association of Information and Imaging Management). It was an insightful session with speakers making presentations on the theme “A Digitally ‘Transformative’ Year,” and sharing their thoughts on the future of information management.

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Two Important Questions for Better Software Purchases

Logan Lyles

by Logan Lyles | 03/13/2018

Whether you’re looking at a low-cost SaaS tool or a new enterprise software deployment, software purchasing decisions are full of potential pitfalls.

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Integrated Taxonomy: A Foundational Approach to Records Management and Improving Workflow

Baron Brady

by Baron Brady | 03/06/2018

If it’s time for your firm or company to design a taxonomy for your paper and electronic content, then you likely already understand the benefit of document management best practices. But implementing an effective taxonomy is no longer just about drafting consistent naming conventions across your organizations. It requires an understanding of how your content is being used and how best to organize it for ease of access.

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Unlock the Secrets to a Successful RAC Audit Process With Three Keys

Rebekah Callaro and Lori Intravichit

by Rebekah Callaro and Lori Intravichit | 02/27/2018

Little mistakes can mean a big price tag. “University of Michigan Health System Overbills Medicare by $6.2 Million,” and “OIG Tags Carolinas Medical Center for Incorrect Billing” (over 1.7 million) are just two recent headlines regarding paybacks to Medicare as a result of RAC audits.

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Six Reasons You Need Cloud Document Management

Scott Brandt

by Scott Brandt | 02/20/2018

“The cloud” is often an undefined concept used in various descriptions. Software applications running on the cloud can be running as a SaaS, a PaaS, on IaaS, in DMZs, in managed hosted environments and in many other ways. But for our discussion we use the cloud to mean a computing environment outside of the corporate LAN/WAN, sometimes maintained by a third party. Using a document management solution based in the cloud has many benefits and is likely to become the solution of choice by organizations in the coming years. Here’s why.

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The Advent of AI in Document Automation: What Does It Look Like?

Chris Strammiello

by Chris Strammiello | 02/12/2018

Artificial intelligence (AI) and machine learning can radically improve the way businesses process the massive volume of documents in their organizations. To date, machine learning technologies have brought greater automation to document classification processes, which is helping businesses manage documents more efficiently. Machine learning refers to a field of computer science that allows computers to “learn” without being programmed. The technology can analyze document structure and contents to classify documents according to shared similarities and characteristics. For example, machine learning tools can detect document types by identifying obvious terminology such as “invoice” as well as more subtle language, such as “total due” and “due date.” 

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Everyone Wants to be Smarter: The Manufacturing Sector is Jumping on the Bandwagon

Joanne E. Novak

by Joanne E. Novak | 02/09/2018

Everyone wants to be smart. Where I work, we believe “smartness” starts from within, and in business, we believe smart decisions are those that keep up with the times. Failure to upgrade can leave you in your competitor’s wake.

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Optimizing Workflow Through Capture

Lance Elicker

by Lance Elicker | 02/05/2018

Whether you are in sales, accounting or operations, I hope this post will resonate with you. Workflow is a big deal. It is one of those terms that gets thrown about. “We need to optimize our workflow,” says operations and accounting. “You need to optimize your workflow,” says the sales guy. Either way, optimization in life is important, but the key is knowing where to do it. You can diagram workflows, build flowcharts, and invest a lot of money in a software application to facilitate your workflow. These efforts are all helpful, but the key to a successful workflow process is to start with accurate information.  

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Could Blockchain Shake Up the ECM World?

Alexandra Lilienthal

by Alexandra Lilienthal | 01/29/2018

Blockchain is today’s buzzword. There is no question that many believe blockchain, the shared, databased technology that drives cryptocurrencies such as bitcoin, could revolutionize business. If so, could blockchain disrupt the way enterprise content is managed and should it be high on the CIO’s agenda?

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Winning Paid Workflow Analysis Contracts

Greg Buschman

by Greg Buschman | 01/25/2018

In the 20-plus years I’ve been working in the imaging industry, I have noticed that only a few elite solution and professional services salespeople have become truly successful. One of the secrets to their, and my, success in solution and professional services sales has been an old, tired-out approach called the consultative approach. You might be thinking, “Did he really just call his own technique tired and worn out?” The answer is, YES!

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How Intelligent Process Automation and Machine Learning Can Foster Operational Excellence

Eric Johnson

by Eric Johnson | 01/22/2018

Every organization aims for operational excellence, but few know how to go about it effectively. And even fewer know how to make operational excellence part of their DNA. The key is to enable continuous improvement with leading-edge technologies such as machine learning and intelligent process automation that anyone in the organization can use. When people can automate their own processes, they focus on the things that matter most, drive steady improvement, and become more effective in their jobs.

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Factors to Consider When Creating a Document Imaging Request for Proposal: Part 3

Reza Pazuki

by Reza Pazuki | 01/15/2018

This article series has focused on some key elements to consider when crafting a request for proposal (RFP) for digitizing paper documents. In this final installment, I will spotlight the differences are between day-forward and backfile conversion efforts. Additionally, I will discuss image enabled workflow and if it might be right for your organization, and finally I will highlight various types of reporting. The overall goal of the series has been to help you and your organization gain the most value from your imaging RFP and provide a bit of education along the way. Read Part 1 and Part 2 of the series.

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Trending Topics for Your New Year Planning

Joanne E. Novak

by Joanne E. Novak | 01/08/2018

While most January commentary revolves around trends for the future, I am going to look back to some of my blog topics to reinforce their relevance for the future.

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