In the Flow

The Strengthening Alliance Between HR and IT

BJ Johnson

by BJ Johnson | 05/07/2017

The number of data breaches reported each year continues to increase and companies are looking at a stronger alliance between human resources and IT professionals to improve their information security strategies. Teamwork between HR and IT is in place at most organizations and is, of course, important because these two departments touch every employee at a company. The increased use of technologies coupled with changes in the workforce have increased the importance of the HR/IT relationship in combating growing information security concerns. There are three areas where this partnership is becoming critical to avoid breaches.


Creating Value – Day After Day After Day (or How ECM Could Have Saved Nicolas Cage)

Joanne E. Novak

by Joanne E. Novak | 05/03/2017

With transformational leaders looking to improve their business operations, sometimes the soft gains are overlooked with employee morale and customer service.

Our workplace environment is important for not only doing the job and collaborating with others but also for the employees’ satisfaction. There are countless surveys about the best places to work and the best cities in which to work – but what really makes a good workplace is one that has carried the employees along with process improvement.


Here Is Why You Secretly Hate Your Job: The Importance of Career Purpose

Ryan Duguid

by Ryan Duguid | 04/17/2017

Every year, Gallup, the research agency, carries out a global study on employee engagement. For company owners, it doesn’t make for happy reading. In the U.S., only 33 percent of employees say they feel engaged in their jobs, and just over half (51 percent) say they are currently looking for a new job — all indicating there’s a real lack of career purpose among employees.


Disruptive Innovation is Not Going Away: Expect to See More Change in Every Industry

Joanne E. Novak

by Joanne E. Novak | 04/05/2017

I recently attended a program at the Connecticut Forum entitled “Disruption! Innovators in business, media and culture,” and was reminded that disruption is happening in all industries in diverse ways.  Suggested in the preface to the forum is the idea that the disruption that we have heard about is connected to “disruptive innovation,” a term coined by Clayton M. Christensen to mean “when a small company with fewer resources can successfully challenge incumbent businesses.” Facebook, Netflix and Amazon were cited as examples. Basically, it is a new idea that prompts a shift in an industry, giving us a new way to operate.


One System Doesn’t Do It All: The Emergence of the Connected Ecosystem

BJ Johnson

by BJ Johnson | 03/21/2017

Scenario one: The contract was signed using DocuSign and automatically routed to an electronic document management system (EDMS) that interfaces with Salesforce, making it easy for members of sales and customer care to access key information.  By extracting the contract expiration date, the EDMS will send advance reminders of the contract renewal date, additional data extracted allows the EDMS to manage the retention and disposition of the document. Contracts are signed faster, customer service becomes more efficient, and contract renewal dates aren’t missed. Mailing, copying and filing costs are eliminated, sales and customer care become more efficient, and customer retention improves.


How BPOs are Driving Value and Efficiency in the Digital Age

Rick Costanzo

by Rick Costanzo | 03/16/2017

Over the last two decades, outsourcing has revolutionized the way enterprises approach a range of functions, from document scanning to human resources to IT services. Today, 97 percent of Global 2000 companies have a significant outsourcing relationship, according to HfS Research.[i]  Outsourcing has become the new way of doing business.


Unlocking the Value of Big Data With Little Data

Mika Javanainen

by Mika Javanainen | 03/13/2017

For years, companies have been hard at work analyzing vast amounts of big data trying to uncover insights and trends that help them deliver better business results. But for the most part, they’re only analyzing structured data, the kind that analytics tools can deal with. By making it easier to search for, access, analyze and consume all types of information, including unstructured content from a variety of applications, companies can include more types of data under the big data umbrella – and extract far more value from it.


Q&A: Inside CapServe, the Service Provider Capture Summit

Workflow Magazine

by Workflow Magazine | 03/11/2017

Workflow is pleased to be a sponsor of the inaugural CapServe conference, April 5-7 in Washington, D.C. We caught up with Bob Zagami, IMAGAZ by ZAGAMI, and Harvey Spencer, HSA, Inc. to find out a little more about this event.


Make a Futurist Proud – Embracing XaaS

Joanne E. Novak

by Joanne E. Novak | 03/08/2017

I recently saw the announcement for Amazon Chime – their new collaboration tool a la Skype. They referenced a Synergy Research Group study about players in the Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (Paas) markets – talking about digital workplace products.


Why the Cloud Works for Workflow

Scott Brandt

by Scott Brandt | 03/06/2017

Most of the jobs we do require discrete steps, accomplished incrementally over a period, veering from time to time based on input, changes in the environment, and the whims of human nature. (I hate when that human nature thing kicks in.)


How Cognitive Computing Will Power the Transformation of HR

Tina Marron-Partridge

by Tina Marron-Partridge | 03/02/2017

Rapid technological advancements are driving big changes in how people work within enterprises of all sizes, across every industry, all around the world. The human resource function isn’t exempt from this change and, in fact, must lead in addressing the impact of workforce challenges and shaping employee experience. To keep pace, HR is being revolutionized by an onslaught of evolving technologies, including cloud, mobile and the Internet of Things – all transforming how HR services are delivered and experienced. While these technologies have been integrated over the last few years, a groundbreaking capability, cognitive computing, is gaining rapid adoption to improve HR decision-making, augment expertise and shape the organization’s culture.


Continuous Improvement: The Real Power of Digital Transformation

John Burton

by John Burton | 02/22/2017

Readers of Workflow magazine are ahead of the crowd when it comes to the concept of digital transformation. Most have first-hand experience at using IT-led automation to accomplish things like opening up process bottlenecks, ensuring policy adherence, and generally getting more done in less time.


Factors to Consider When Creating a Document Imaging Request for Proposal

Reza Pazuki

by Reza Pazuki | 02/20/2017

Businesses of virtually all sizes and across all industries face an important challenge: the need to better manage physical and electronic records. This due in large part to the explosive growth in the amount of data being created and stored, which is doubling every two years and has already reached immense proportions.1


Boost Customer Engagement With Next-Gen ECM

Kevin Craine

by Kevin Craine | 02/08/2017

Much of the focus on business today is on acquiring new customers, but did you know that it costs six to seven times more to land a new customer than it does to sell to an existing one? Your current customers are more profitable too; a repeat customer spends over two-thirds more than a new one, and nearly all customers who have had a great service experience will buy from you again. Clearly, it makes good business sense to keep your existing customers engaged and coming back for more.


In 2017, Business Users Gain Control of Enterprise Software

Colin Earl

by Colin Earl | 01/24/2017

The year 2016 brought significant advances in the tech world. Low-code/no-code development platforms started to boom, IoT made its mark in niche areas, and a power shift in enterprise software began. The year 2017 will bring a wave of companies focusing on improving their overall business process management (BPM). Here are a couple of trends to watch out for in 2017.


Leading Change: Understanding the Faces of Resistance

Christina Robbins

by Christina Robbins | 01/17/2017

How do you help your customers manage the conversion from paper to digital? For many technology gurus, our thoughts immediately jump to hardware and software, but leadership research shows that people are the most common reason that IT projects fail. In a list of the 101 most common reasons projects fail, more than 60 percent of the items were related to people and change management. So, improving your ability to guide your customers through a change process will result in better overall project success rates and higher customer satisfaction.


Digital Transformation; Adapt or Disrupt

BJ Johnson

by BJ Johnson | 01/09/2017

If your company disagrees with the 96 percent majority that view digital transformation as critical, then your chances for survival are declining. Sound a little too cataclysmic for you? How about this statistic: 86 percent of companies believe they have two years to make significant progress in their digital strategy before suffering financial or competitive consequences.


The News Rules of Digitization in the Paperless Journey

Susheel John

by Susheel John | 01/04/2017

The concept of the “paperless office” started as a PR slogan nearly 40 years ago intended to describe the “office of the future” and the rise of automation in the workplace. It has since evolved into an aspirational goal that businesses have strived to achieve over the last several decades.


Virtual Reality Workflows

Scott Brandt

by Scott Brandt | 12/19/2016

The concept of virtual reality (VR) and augmented reality (AR) is becoming a big interest for many organizations as they attempt to enhance buyer experiences, improve ergonomics in design, and advance software usability and accessibility. This is all amazing and cool and will take usability to the next level for many applications.


Effective Document Capture: When Technology Can Help Reduce Costs

Reza Pazuki

by Reza Pazuki | 12/13/2016

Business process workflow experts have been writing for some time about the value of implementing an effective document capture strategy. To take advantage of that value, especially for cost containment, it is important to keep in mind that converting documents from physical to electronic format is a science.