In the Flow

Continuous Improvement: The Real Power of Digital Transformation

John Burton

by John Burton | 02/22/2017

Readers of Workflow magazine are ahead of the crowd when it comes to the concept of digital transformation. Most have first-hand experience at using IT-led automation to accomplish things like opening up process bottlenecks, ensuring policy adherence, and generally getting more done in less time.


Factors to Consider When Creating a Document Imaging Request for Proposal

Reza Pazuki

by Reza Pazuki | 02/20/2017

Businesses of virtually all sizes and across all industries face an important challenge: the need to better manage physical and electronic records. This due in large part to the explosive growth in the amount of data being created and stored, which is doubling every two years and has already reached immense proportions.1


Boost Customer Engagement With Next-Gen ECM

Kevin Craine

by Kevin Craine | 02/08/2017

Much of the focus on business today is on acquiring new customers, but did you know that it costs six to seven times more to land a new customer than it does to sell to an existing one? Your current customers are more profitable too; a repeat customer spends over two-thirds more than a new one, and nearly all customers who have had a great service experience will buy from you again. Clearly, it makes good business sense to keep your existing customers engaged and coming back for more.


In 2017, Business Users Gain Control of Enterprise Software

Colin Earl

by Colin Earl | 01/24/2017

The year 2016 brought significant advances in the tech world. Low-code/no-code development platforms started to boom, IoT made its mark in niche areas, and a power shift in enterprise software began. The year 2017 will bring a wave of companies focusing on improving their overall business process management (BPM). Here are a couple of trends to watch out for in 2017.


Leading Change: Understanding the Faces of Resistance

Christina Robbins

by Christina Robbins | 01/17/2017

How do you help your customers manage the conversion from paper to digital? For many technology gurus, our thoughts immediately jump to hardware and software, but leadership research shows that people are the most common reason that IT projects fail. In a list of the 101 most common reasons projects fail, more than 60 percent of the items were related to people and change management. So, improving your ability to guide your customers through a change process will result in better overall project success rates and higher customer satisfaction.


Digital Transformation; Adapt or Disrupt

BJ Johnson

by BJ Johnson | 01/09/2017

If your company disagrees with the 96 percent majority that view digital transformation as critical, then your chances for survival are declining. Sound a little too cataclysmic for you? How about this statistic: 86 percent of companies believe they have two years to make significant progress in their digital strategy before suffering financial or competitive consequences.


The News Rules of Digitization in the Paperless Journey

Susheel John

by Susheel John | 01/04/2017

The concept of the “paperless office” started as a PR slogan nearly 40 years ago intended to describe the “office of the future” and the rise of automation in the workplace. It has since evolved into an aspirational goal that businesses have strived to achieve over the last several decades.


Virtual Reality Workflows

Scott Brandt

by Scott Brandt | 12/19/2016

The concept of virtual reality (VR) and augmented reality (AR) is becoming a big interest for many organizations as they attempt to enhance buyer experiences, improve ergonomics in design, and advance software usability and accessibility. This is all amazing and cool and will take usability to the next level for many applications.


Effective Document Capture: When Technology Can Help Reduce Costs

Reza Pazuki

by Reza Pazuki | 12/13/2016

Business process workflow experts have been writing for some time about the value of implementing an effective document capture strategy. To take advantage of that value, especially for cost containment, it is important to keep in mind that converting documents from physical to electronic format is a science.


The Broader Picture of ECM: From ‘Systems of Record’ to ‘Systems of Insight’

Kevin Craine

by Kevin Craine | 12/07/2016

The term “Enterprise Content Management” is one that we are all familiar with, but it can have a lot of different meanings. The vision of ECM has evolved through the years as an outgrowth of earlier business concepts like records management, information management and document management. And as the distinction between documents, data and records became less and less clear, “content management” emerged as a convenient construct to guide the confluence of paper documents, digital information and business process across an enterprise.


A Case for Open Software Architecture and Multi-Platform

Alex Riess

by Alex Riess | 12/06/2016

Here is a scary thought: at Eclipse Corporation we have been working with document generation and management software for more than a quarter century. We started out with a product called FormsPlus/400, which ran exclusively on IBM’s AS/400 systems, now known as IBM i. Today clients expect open software and they want to run it on the platform of their choice.


Opening Your Mind Up to Best-of-Breed Solutions

David Found

by David Found | 12/05/2016

Industries are constantly changing, and so are the available solutions. We all seek to find greater efficiencies and meet new demands by using technology solutions to get us there. We look to outsource or internally build solutions in hope to meet our goals in the best way possible. As we do, the great debate lives on – to outsource or not to outsource.


We Don't Need No Stinkin' Security

Dennis Amorosano

by Dennis Amorosano | 11/17/2016

With the news media bombarding us with nightly headlines about the leaking of confidential information and massive security breaches of both the physical and digital variety, you would think that the subject of security would be the seminal issue of our day.  And while in some ways the issue of security is paramount from a societal perspective, there is an aspect of security related to business information workflow that gets little attention – securing traditional office technology.


Five Ways a Mobile Workforce Impacts Business Processes

Brant Clark

by Brant Clark | 11/16/2016

The workforce looks much different today than it did 10 years ago, thanks to the pervasiveness of mobile technology. The cloud is ever-expanding, free Wi-Fi is common in public places, smartphones are ubiquitous, and people around the world are taking advantage.


Baker Technologies: A CRM for Marijuana

Conrad Cruz

by Conrad Cruz | 11/14/2016

Since the end of prohibition in Alaska, Colorado, Oregon and Washington, the marijuana industry has been booming. Like the Big Bang, the industry expanded to huge proportions in a very short period­­­ — and it shows no sign of slowing down. In 2014, the first year pot could be sold legally in the U.S., revenues fell just shy of $700,000,000; just one year later, revenues nearly hit one billion dollars. Nationwide, revenues totalled 5.4 billion dollars in 2015, and currently, the weed industry is valued at $7.2 billion. According to ArcView, that number will balloon to over $20 billion by 2020.


Giving Back to Our Veterans

Bob Schultz and Christopher Sweet

by Bob Schultz and Christopher Sweet | 11/10/2016

Transitioning from a career in the U.S. military into the civilian workforce, regardless of position, can be difficult due to varying skills, personalities, and processes within each military branch. Yet, the military is still run like a large business, and veterans who are entering Corporate America have an edge in terms of skills that few others can claim: advanced data analyst knowledge.


What You Need to Better Manage Your Documents Now

Rebekah Callaro

by Rebekah Callaro | 11/07/2016

Today more than 90 percent of information is digital. Still, every day, time is wasted on searching for and rereading documents. A basic document management solution benefits businesses by decreasing misplaced documents, storage space, and search times. Through a secure central storage location, documents are able to be better organized and efficiency is created.


Four Smart Tips to Less Paper

BJ Johnson

by BJ Johnson | 11/03/2016

As we approach World Paper Free Day 2016, now more than ever, why, how and where companies should remove paper from their business has become quite clear. Digital transformation of processes has become a requirement to survive in today’s technology driven, mobile-enabled work environments. Manual, paper-based processes are error-prone, inefficient and labor intensive.


Small Businesses and Scalability: Workflow for the SMB

Joanne E. Novak

by Joanne E. Novak | 11/02/2016

I never really thought about how there could be confusion between growth and scale until a co-worker asked me the other day. When I speak about an ECM solution being scalable, primarily, I want an SMB customer to understand that we need to think about their strategy and the systems that they are using to support their expansion.


Redesigned Workflow Supports a Vision of Innovation

Ken Neal

by Ken Neal | 10/24/2016

In this column I will focus on a client case history that illustrates how redesigning workflow can make a significant difference in an organization’s print, copy, scan and mail operations. The story concerns a major law firm that wanted to realize a vision: implement business process improvements that, based on quality, innovation and advanced technology, would help the firm better concentrate on doing what it does best: practicing law.