by Kevin Craine | 12/21/15
Every business, from a multinational bank to a local bakery, needs to ensure that customers are happy and that they keep coming back for more. Customer satisfaction and loyalty are critical success factors for every organization. And how customers perceive your company and what they say about their experience in social and mobile media can have a direct effect on your brand in the marketplace.
by Tony Barbeau | 12/14/15
Faster is better, right? That’s generally the case in financial services, especially when it comes to opening new accounts, and issuing new consumer credit cards is no exception. The faster consumers start using their new cards, the quicker the bank or other card issuer can start making money.
by Amy Weiss | 12/10/15
Sharp Imaging and Information Company of America (SIICA), held its national dealer meeting December 3-6 in San Antonio. While the name Sharp tends to immediately bring hardware to mind, the company as it exists today goes beyond hardware, extending its reach into IT, software and solutions, and had some interesting relationships to talk about during an event whose theme was, appropriately, Relationships@Work.
by Robert Palmer | 12/3/15
On December 3, in what could be viewed as its first official product announcement since the split, HP Inc. unveiled a host of new products and solutions. Under the umbrella of its JetAdvantage framework, HP has rolled out two new solutions aimed at making it easier and less costly for businesses to deploy digital capture and workflow capabilities. In addition, the firm has introduced several new scanners and MFPs.
by Amy Weiss | 12/1/15
Recently, my mother asked me to explain the cloud to her. Now, as most of us who work in or around IT know, the cloud is a nebulous concept at best. But I did my best to explain it in terms that would matter to a consumer: “It’s really just storing information someplace that’s not in your house.” (I’ll be expecting my Pulitzer Prize for excellence in technical journalism any day now.)
by Joanna Robinson | 11/25/15
When it comes to health care communications, insurance providers and pharmaceutical companies face similar challenges. While they may be communicating to a member or a consumer with different needs, the end recipient is a person, who expects to be engaged in a personalized and timely manner via their desired medium.
by BJ Johnson | 11/23/15
Security, pricing and functionality are all essential aspects of buying new technology, but people should be the number one consideration.
- We survey new clients to understand why our solution was selected over another. The answer we hear most frequently: “Your people.”
- At a recent ARMA meeting we had a panel discussion about going paperless and switching to digital processes. We all agreed the impact on “people” was an important area to consider.
by Amy Weiss | 11/19/15
On November 17, Hewlett Packard Enterprise (HPE) and Intel Corp. announced an alliance to deliver open standards based on Internet of Things (IoT) solutions. The solutions will allow organizations to utilize data collected from devices and sensors that often sit on the periphery of a network, enabling them to harness that data to gain insights and create value.
by Robert Palmer | 11/18/15
On November 18, Xerox introduced a host of digital workflow solutions aimed at improving worker productivity and process efficiencies. For the most part, these solutions can be viewed as extensions of previously available applications and tools. Even so, Xerox has added a great deal of new functionality to enable better ways for knowledge workers to work and collaborate more effectively.
by Robert Palmer | 11/5/15
On November 2, shortly after its official separation from Hewlett-Packard Company, Hewlett Packard Enterprise (HPE) issued one of its first press releases. The company noted its debut by describing itself as “an enterprise technology leader with $53 billion in annual revenue, the most comprehensive product portfolio in the industry and a unique vision for the future of technology and its benefits for enterprise customers.”