by Amy Weiss | Oct. 27, 2015

Square 9 Softworks held its first annual Encompass End User & Reseller conference Oct. 20-23 — dates that, as it turned out, were incredibly appropriate. No, not because they were close to Halloween or the MLB playoff dates (although they were), but because Oct. 21 was Back to the Future Day.

by Brad Banyas | 10/26/15

The notion of “Customer Lifetime Value” is a concept and calculation that helps CMOs determine the dollar value associated with the long-term relationship of any customer, determining just how much that customer relationship is worth. Used by marketing managers and C-level executives, customer lifetime value is a prediction of the net profit associated with the entire relationship with a customer. The notion is an important one because it encourages firms to shift their focus from customer acquisition to the long-term health of their customer relationships.

by Robert Palmer | 10/14/15

In a massive deal reported to be the largest ever takeover in the tech industry, Dell has snapped up storage provider EMC. On October 12, both companies announced a definitive agreement under which Dell will acquire EMC Corporation in a transaction valued at a whopping $67 billion. Under terms of the agreement, EMC shareholders will receive $24.05 per share in cash in addition to tracking stock linked to a portion of EMC’s economic interest in the VMware business. The tracking stock is valued at approximately $9 for each share of EMC.

by Kevin Craine | 10/8/15

Banking is undergoing a massive shift that began with the automated teller machine, continued with online banking, and is now accelerating with the advent of mobile computing. It wasn't that long ago that customers were limited to their local branch and the 10 a.m. to 3 p.m. “banker’s hours” of the 1900s. But today, customers are free to do their banking from anywhere and at any time, and the very idea of visiting a branch is becoming an antiquated notion.

by Robert Palmer | 10/7/15

On September 29, Nuance Communications announced an extension to its strategic partnership with Samsung Electronics. The extended agreement provides Samsung with rights to sell and distribute specific Nuance software applications, including AutoStore, Equitrac and SafeCom. In addition, Nuance will provide service and support to qualifying customers.

by  Noah Mithrush | 9/23/15

Technology for a paperless office has been around for years, but the adoption rate of the digital process has been slow. It may have been the timing, as many organizations could see the value in a digital document management software; however, most were still hesitant to take the next steps in actually implementing the process. 

by Kevin Craine | 9/21/15

The notion of “capture” is one that has been around a while. We’re all familiar with the ability to scan a sheet of paper and capture a digital image of the page. More advanced data capture systems take the technology one step further by allowing us to capture specific bits of information, like a name, account number, or a date, for example, and export that data into various business systems and databases. The newest approaches include mobile capture and seamless integration of both data and documents into a digital workflow enterprise-wide.

by Robert Palmer | 9/10/15

Last month, Ricoh announced it had received a patent for its Computer Forensics and eDiscovery data collection solution called Remlox. The solution provides a unique method for collecting electronically stored information (ESI) as part of the computer forensics and eDiscovery process. Remlox, which is offered as part of Ricoh's full suite of computer forensics and eDiscovery services, is designed to reduce the costs and time associated with gathering ESI for litigation or investigative purposes.  

by Amy Weiss | 9/2/15

I love a good dose of irony. While I was finalizing the September issue of Workflow with “Automation and Innovation” as its central theme I was texting with a friend of mine whose daughter was starting high school the next day. Among her many concerns and issues was the fact that there were approximately 5 million paper forms that needed to be filled out manually, and sent back physically. Many of them required a paper check to be attached. Since this is a professional publication I cannot quote her verbatim, but to voice the gist of her issues, “Why in the world are these forms not online, and why can’t I pay electronically?”

by BJ Johnson | 8/31/15

When it comes to reducing paper in business processes, it’s no longer a question of “if paper needs to be reduced”; it’s a question of “when and where to start?” A quote from AIIM Research, “Business-at-the-speed-of-paper will be unacceptable in just a few years’ time,” pretty much sums up how organizations feel about paper-based processes. Increasing efficiency, lowering costs and improving response time to customers, employees and regulators are only a few of the top reasons paper has to be removed from business processes. The good news is the stars are aligning and there are less barriers to companies driving paper out of processes and keeping it out. Why?