by Brad Banyas | 6/30/15

2015 is the year that “customer engagement” takes center stage in the theater of enterprise business strategy. Whereas in recent years much of the focus was on customer acquisition, C-Suite executives from all industries and segments are today aiming their attention on ways to extend existing customer lifetime value. Even organizations in the government, education and healthcare segments – which are typically slower to adopt next-gen strategies – are taking a fresh look at new ways to boost customer engagement and value. 

by Dean Wiech | 6/9/15

There are many more areas of a business that can be dramatically improved and made more efficient than companies often realize. They believe because a process works, it shouldn’t be fixed, but in actuality they may not realize that it is costing them a great deal of time and resources. Many of these issues are related to the manual processes that a wide variety of organizations use daily.

robert palmerby Robert Palmer | 6/3/15

On May 29, Xerox announced a new suite of tools that it says will accelerate the adoption of robotic process automation (RPA) services across a broad range of industries. Robotic process automation is a broad term used to describe the use software programs or “robots” to capture, interpret, and automate existing processes and applications, such as transaction and response, data manipulation, or communicating with other digital systems.

by Kevin Craine | 6/1/15

Despite technology, most companies continue to struggle to manage the burden of paper in many important business processes. Sure, you can scan documents to create a digital image as a first step to eliminate paper, but this “scan and store” approach falls short of the full potential of modern document and data capture systems. You may be missing significant opportunity for more savings and efficiencies; but with all the technological solutions available how do you know which one is right for you?

By Robert Doswell | 5/18/15

Self-service is something we have come to expect in today’s consumer world. It’s now common practice to perform a variety of banking tasks from home. You also can arrange insurance with one click. You can buy virtually anything desired from anywhere in the world with a simple swipe. Now, variations of this type of self-service are being introduced increasingly within organizations. Since their most significant driver is to cut costs and enhance efficiency through these solutions, what developments might you expect in enterprise self-service? Below is a brief summary.

by Ken Neal | 5/12/15

This my final column in a three-part series on how improving six key communication skills can help information managers succeed in their jobs and in their career. Here I turn my attention to the importance of being credible, being strategic and being persuasive.

(Catch up on Part 1 and Part 2 of this series).

by Kevin Craine | 5/5/15

Despite the increasing digitization of business today, the truth is that across all industries many key business processes are still burdened with paper. Loan origination, claims processing, accounts payable, human resources – these are just a few examples of fundamental activities that continue to be plagued by paper-bound workflow. Indeed, in the face of the modern digital office, many companies continue to fight a war with paper.

by Christopher Zybert | 4/22/15

In order to fully understand the benefits a paperless solution can provide, you must first understand how your entire organization is currently using paper. Paper-intensive processes are generally addressed in a ‘departmental vacuum’, neglecting to account for the countless other paper processes that are being employed. For example, an Accounts Payable department might begin to scan their invoices for easier management. However, the very same company is most likely still managing their HR documents the old fashioned way.

by Kevin Craine | 4/20/15

First developed over 30 years ago, capture systems have evolved from simple solutions for basic scanning into sophisticated and capable systems for enterprise wide document automation. Document imaging, text recognition and data capture systems have existed for years – and the technologies and capabilities have evolved significantly over time – but studies show that many organizations are just now beginning to capture the true value of capture technology.

by Amy Weiss | 4/8/2015

On March 24, Lexmark announced its plans to acquire software and solutions provider Kofax. A little more than a week later, on April 7, the company announced a new corporate brand and logo. The two news items, taken separately, are interesting. Together, they signify a critical new direction for the Lexington, Ky.-based company that many still refer to as a hardware manufacturer.