by Patricia Ames | 2/4/16

Hyland and KnowledgeLake formed a partnership in December of 2015 that is slated to create some waves in the ECM space, so I thought I would take a moment to ask the executives involved in forging the alliance some questions. I got more than I bargained for!

by Amy Weiss | 2/1/16

On January 29, 2016, Xerox announced its fourth quarter earnings as well as its plans for separating into two independent, publicly traded companies. Needless to say the latter, which was leaked by the Wall Street Journal the night before the official announcement, somewhat eclipsed the former.

JoanneNovakKM webby Joanne E. Novak | 1/28/16

At the end of a long year, we anticipate some time off. Our brains needed something less taxing than end-of-year worries and New Year budgets and plans. But, now that we’ve crossed the great divide and are a month into 2016, it’s time to rev up your engines and get your ducks in a row.

by Lauren Ford | 1/26/16

How quickly are documents processed in your company? Do you know who accessed a particular document last, or how long that document was worked with? Where does that document live now? Visibility into business processes can change the way work gets done. Business Process Automation (BPA) solutions use the power of the web to deliver the data and direction of your document processes, balancing accuracy with productivity. BPA is that detailed assistant that business owners dream of, providing instantaneous views into daily processes to ensure efficiency is high, and no task is left behind.

by Patricia Ames | 1/22/16

We first met with Alexandre Wentzo, CEO of Casewise, a while back at the Casewise 25th anniversary celebration, and he is such a compelling figure, we simply had to do a story on him. Fast forward a year and a half and Casewise continues to innovate and push the boundaries. In November 2015, Casewise announced the launch of its new cloud-based operational platform for mobile workers called Tactac. Workflow wanted to find out more.

by BJ Johnson | 1/18/16

“Business at the speed of paper will be unacceptable in five years,” reads a statement from AIIM's recent market intelligence report that I don’t completely agree with.  Business at the speed of paper is unacceptable now. Continuing to have paper bog down processes means you’re falling behind in the race to digital transformation every organization must undertake.  Organizations that have effectively begun the transition to digital are more efficient, have lower operating costs and provide better service to customers (internal and external) than their competitors that are still shuffling paper. In short, a company that has made the shift to digital has a better chance of surviving and growing in a competitive environment.

by Amy Weiss | 1/12/16

In early January, Kodak Alaris announced it was partnering with Google to allow users to connect to its scanning devices via Google’s new Internet of Things (IoT) platform. The announcement, made in conjunction with the Consumer Electronics Show (CES), noted that Google would feature the Kodak Scan Station networked printer in its “smart home” exhibit at the show.

by Joanne E. Novak | 12/28/15

Many organizations are struggling with paperwork issues. Whether you are manufacturing toys or engineering skyscrapers, I can guarantee that there is paper involved in your processes. Paper is one thing that all companies typically have in common.

by Taher Behbehani | 12/16/15

The “Future of Work” is garnering significant attention – and that’s not always a good thing. When too many people become enamored with the future version of something, it means the present version is not working very well. Today’s scattershot approach to improving workforce productivity has stretched from new mobile applications and devices to treadmill desks, open office designs and even a recent Rensselaer Polytechnic Institute study suggesting that playing nature sounds in the office can boost worker mood and cognitive abilities. While the rush of a waterfall may be soothing, tying it to improved workforce productivity is another matter.

by Kevin Craine | 12/21/15

Every business, from a multinational bank to a local bakery, needs to ensure that customers are happy and that they keep coming back for more. Customer satisfaction and loyalty are critical success factors for every organization. And how customers perceive your company and what they say about their experience in social and mobile media can have a direct effect on your brand in the marketplace.