With transformational leaders looking to improve their business operations, sometimes the soft gains are overlooked with employee morale and customer service.
Our workplace environment is important for not only doing the job and collaborating with others but also for the employees’ satisfaction. There are countless surveys about the best places to work and the best cities in which to work – but what really makes a good workplace is one that has carried the employees along with process improvement.
- by BJ Johnson
The number of data breaches reported each year continues to increase and companies are looking at a stronger alliance between human resources and IT professionals to improve their information security strategies. Teamwork between HR and IT is in place at most organizations and is, of course, important because these two departments touch every employee at a company. The increased use of technologies coupled with changes in the workforce have increased the importance of the HR/IT relationship in combating growing information security concerns. There are three areas where this partnership is becoming critical to avoid breaches.
Most people know Kodak Alaris as a scanner company. But on April 25, the company announced Alaris IN2 Ecosystem, their portfolio of scanners, software, services and partnerships. As the business environment continues to emphasize data, Kodak Alaris is maneuvering to help their customers deal with their rapidly changing environments and achieve their digital transformation initiatives. Perhaps the moniker “systems company” may be a more fitting description for Kodak Alaris now.
- by Ryan Duguid
Every year, Gallup, the research agency, carries out a global study on employee engagement. For company owners, it doesn’t make for happy reading. In the U.S., only 33 percent of employees say they feel engaged in their jobs, and just over half (51 percent) say they are currently looking for a new job — all indicating there’s a real lack of career purpose among employees.
- by Reza Pazuki
In my previous article, I indicated that during the past few years there has been an explosive growth in the amount of data being created and stored. To better manage this immense and constantly increasing stream of information, organizations in virtually all industries are hiring experts to help them convert physical records to electronic format. Managing electronic records is a topic for another discussion; however, this blog will concentrate on a few more elements to consider when crafting an RFP for converting the media of paper into electronic records.
Last month, Canon announced the expansion of their relationship with Box Inc. and a new relationship with mxHero, Inc. With 80 percent of the world’s data in unstructured form — 40 percent of which is trapped in emails — the trio forged this alliance to help businesses like law offices, financial institutions, and healthcare providers mitigate pain points associated with sending and receiving large files and attachments. Issues addressed range from maintaining regulatory compliance, overcoming email file size restrictions, and ensuring that all information is governed and secure.
I recently attended a program at the Connecticut Forum entitled “Disruption! Innovators in business, media and culture,” and was reminded that disruption is happening in all industries in diverse ways. Suggested in the preface to the forum is the idea that the disruption that we have heard about is connected to “disruptive innovation,” a term coined by Clayton M. Christensen to mean “when a small company with fewer resources can successfully challenge incumbent businesses.” Facebook, Netflix and Amazon were cited as examples. Basically, it is a new idea that prompts a shift in an industry, giving us a new way to operate.
Konica Minolta just rolled out an ambitious new global initiative in Berlin that promises to transform the way we work. Dubbed by Konica “the world’s most connected intelligent edge platform for the workplace of the future,” Workplace Hub promises an environment of seamless collaboration in a mobile, “always-on” world.
- by BJ Johnson
Scenario one: The contract was signed using DocuSign and automatically routed to an electronic document management system (EDMS) that interfaces with Salesforce, making it easy for members of sales and customer care to access key information. By extracting the contract expiration date, the EDMS will send advance reminders of the contract renewal date, additional data extracted allows the EDMS to manage the retention and disposition of the document. Contracts are signed faster, customer service becomes more efficient, and contract renewal dates aren’t missed. Mailing, copying and filing costs are eliminated, sales and customer care become more efficient, and customer retention improves.
Over the last two decades, outsourcing has revolutionized the way enterprises approach a range of functions, from document scanning to human resources to IT services. Today, 97 percent of Global 2000 companies have a significant outsourcing relationship, according to HfS Research.[i] Outsourcing has become the new way of doing business.