by Joanne E. Novak | 12/28/15

Many organizations are struggling with paperwork issues. Whether you are manufacturing toys or engineering skyscrapers, I can guarantee that there is paper involved in your processes. Paper is one thing that all companies typically have in common.

by Taher Behbehani | 12/16/15

The “Future of Work” is garnering significant attention – and that’s not always a good thing. When too many people become enamored with the future version of something, it means the present version is not working very well. Today’s scattershot approach to improving workforce productivity has stretched from new mobile applications and devices to treadmill desks, open office designs and even a recent Rensselaer Polytechnic Institute study suggesting that playing nature sounds in the office can boost worker mood and cognitive abilities. While the rush of a waterfall may be soothing, tying it to improved workforce productivity is another matter.

by Kevin Craine | 12/21/15

Every business, from a multinational bank to a local bakery, needs to ensure that customers are happy and that they keep coming back for more. Customer satisfaction and loyalty are critical success factors for every organization. And how customers perceive your company and what they say about their experience in social and mobile media can have a direct effect on your brand in the marketplace. 

by Tony Barbeau | 12/14/15

Faster is better, right? That’s generally the case in financial services, especially when it comes to opening new accounts, and issuing new consumer credit cards is no exception. The faster consumers start using their new cards, the quicker the bank or other card issuer can start making money.

by Amy Weiss | 12/10/15

Sharp Imaging and Information Company of America (SIICA), held its national dealer meeting December 3-6 in San Antonio. While the name Sharp tends to immediately bring hardware to mind, the company as it exists today goes beyond hardware, extending its reach into IT, software and solutions, and had some interesting relationships to talk about during an event whose theme was, appropriately, Relationships@Work.

by Robert Palmer | 12/3/15

On December 3, in what could be viewed as its first official product announcement since the split, HP Inc. unveiled a host of new products and solutions. Under the umbrella of its JetAdvantage framework, HP has rolled out two new solutions aimed at making it easier and less costly for businesses to deploy digital capture and workflow capabilities. In addition, the firm has introduced several new scanners and MFPs.

by Amy Weiss | 12/1/15

Recently, my mother asked me to explain the cloud to her. Now, as most of us who work in or around IT know, the cloud is a nebulous concept at best. But I did my best to explain it in terms that would matter to a consumer: “It’s really just storing information someplace that’s not in your house.” (I’ll be expecting my Pulitzer Prize for excellence in technical journalism any day now.) 

by Joanna Robinson | 11/25/15

When it comes to health care communications, insurance providers and pharmaceutical companies face similar challenges. While they may be communicating to a member or a consumer with different needs, the end recipient is a person, who expects to be engaged in a personalized and timely manner via their desired medium. 

by BJ Johnson | 11/23/15

Security, pricing and functionality are all essential aspects of buying new technology, but people should be the number one consideration.
- We survey new clients to understand why our solution was selected over another.  The answer we hear most frequently: “Your people.”
- At a recent ARMA meeting we had a panel discussion about going paperless and switching to digital processes. We all agreed the impact on “people” was an important area to consider.

by Amy Weiss | 11/19/15

On November 17, Hewlett Packard Enterprise (HPE) and Intel Corp. announced an alliance to deliver open standards based on Internet of Things (IoT) solutions. The solutions will allow organizations to utilize data collected from devices and sensors that often sit on the periphery of a network, enabling them to harness that data to gain insights and create value.