by Ken Neal | 7/27/15

A major challenge for many companies is improving manual, paper-intensive and often antiquated document workflows so business transactions can be completed more efficiently. A recent IDC Technology Spotlight sponsored by Canon Business Process Services showed that businesses that have automated workflows deal with a variety of pain points that spurred interest in automation.1 Following are the top five pain points:

robert palmerby Robert Palmer | 7/20/15

On July 8, Square 9 Softworks announced the release of SmartSearch 4.2, the latest version of its Enterprise Content Management (ECM) suite that includes new features to improve productivity via the web. The new version offers a range of advancements for browser-based functionality, including web-enabled enhancements to both SmartSearch and GlobalSearch. Square 9 says that the new capabilities are in direct response to the rising international business economy and increased demand for mobile flexibility.

by Kevin Craine | 7/14/15

Over the past 30 years Enterprise Content Management systems have evolved from a simple solutions for basic scanning into sophisticated and capable systems for enterprise-wide document automation. And while there are wide variety of document and data capture systems available, many organizations are just now beginning to capture the true value of the technology. Indeed, most stop at the most fundamental phase of simply scanning paper documents and storing them digitally instead.

robert palmerby Robert Palmer | 7/2/15

On June 24, IBM and file syncing and sharing company Box jointly announced a global partnership to combine technologies and resources in pursuit of new cloud products and initiatives. The deal could have major implications for both companies, and promises to drive far-reaching changes in the way businesses work with information.

by Brad Banyas | 6/30/15

2015 is the year that “customer engagement” takes center stage in the theater of enterprise business strategy. Whereas in recent years much of the focus was on customer acquisition, C-Suite executives from all industries and segments are today aiming their attention on ways to extend existing customer lifetime value. Even organizations in the government, education and healthcare segments – which are typically slower to adopt next-gen strategies – are taking a fresh look at new ways to boost customer engagement and value. 

by Dean Wiech | 6/9/15

There are many more areas of a business that can be dramatically improved and made more efficient than companies often realize. They believe because a process works, it shouldn’t be fixed, but in actuality they may not realize that it is costing them a great deal of time and resources. Many of these issues are related to the manual processes that a wide variety of organizations use daily.

robert palmerby Robert Palmer | 6/3/15

On May 29, Xerox announced a new suite of tools that it says will accelerate the adoption of robotic process automation (RPA) services across a broad range of industries. Robotic process automation is a broad term used to describe the use software programs or “robots” to capture, interpret, and automate existing processes and applications, such as transaction and response, data manipulation, or communicating with other digital systems.

by Kevin Craine | 6/1/15

Despite technology, most companies continue to struggle to manage the burden of paper in many important business processes. Sure, you can scan documents to create a digital image as a first step to eliminate paper, but this “scan and store” approach falls short of the full potential of modern document and data capture systems. You may be missing significant opportunity for more savings and efficiencies; but with all the technological solutions available how do you know which one is right for you?

By Robert Doswell | 5/18/15

Self-service is something we have come to expect in today’s consumer world. It’s now common practice to perform a variety of banking tasks from home. You also can arrange insurance with one click. You can buy virtually anything desired from anywhere in the world with a simple swipe. Now, variations of this type of self-service are being introduced increasingly within organizations. Since their most significant driver is to cut costs and enhance efficiency through these solutions, what developments might you expect in enterprise self-service? Below is a brief summary.

by Ken Neal | 5/12/15

This my final column in a three-part series on how improving six key communication skills can help information managers succeed in their jobs and in their career. Here I turn my attention to the importance of being credible, being strategic and being persuasive.

(Catch up on Part 1 and Part 2 of this series).