Little mistakes can mean a big price tag. “University of Michigan Health System Overbills Medicare by $6.2 Million,” and “OIG Tags Carolinas Medical Center for Incorrect Billing” (over 1.7 million) are just two recent headlines regarding paybacks to Medicare as a result of RAC audits.

“The cloud” is often an undefined concept used in various descriptions. Software applications running on the cloud can be running as a SaaS, a PaaS, on IaaS, in DMZs, in managed hosted environments and in many other ways. But for our discussion we use the cloud to mean a computing environment outside of the corporate LAN/WAN, sometimes maintained by a third party. Using a document management solution based in the cloud has many benefits and is likely to become the solution of choice by organizations in the coming years. Here’s why.

Artificial intelligence (AI) and machine learning can radically improve the way businesses process the massive volume of documents in their organizations. To date, machine learning technologies have brought greater automation to document classification processes, which is helping businesses manage documents more efficiently. Machine learning refers to a field of computer science that allows computers to “learn” without being programmed. The technology can analyze document structure and contents to classify documents according to shared similarities and characteristics. For example, machine learning tools can detect document types by identifying obvious terminology such as “invoice” as well as more subtle language, such as “total due” and “due date.” 

Everyone wants to be smart. Where I work, we believe “smartness” starts from within, and in business, we believe smart decisions are those that keep up with the times. Failure to upgrade can leave you in your competitor’s wake.

Whether you are in sales, accounting or operations, I hope this post will resonate with you. Workflow is a big deal. It is one of those terms that gets thrown about. “We need to optimize our workflow,” says operations and accounting. “You need to optimize your workflow,” says the sales guy. Either way, optimization in life is important, but the key is knowing where to do it. You can diagram workflows, build flowcharts, and invest a lot of money in a software application to facilitate your workflow. These efforts are all helpful, but the key to a successful workflow process is to start with accurate information.  

Blockchain is today’s buzzword. There is no question that many believe blockchain, the shared, databased technology that drives cryptocurrencies such as bitcoin, could revolutionize business. If so, could blockchain disrupt the way enterprise content is managed and should it be high on the CIO’s agenda?

In the 20-plus years I’ve been working in the imaging industry, I have noticed that only a few elite solution and professional services salespeople have become truly successful. One of the secrets to their, and my, success in solution and professional services sales has been an old, tired-out approach called the consultative approach. You might be thinking, “Did he really just call his own technique tired and worn out?” The answer is, YES!

Every organization aims for operational excellence, but few know how to go about it effectively. And even fewer know how to make operational excellence part of their DNA. The key is to enable continuous improvement with leading-edge technologies such as machine learning and intelligent process automation that anyone in the organization can use. When people can automate their own processes, they focus on the things that matter most, drive steady improvement, and become more effective in their jobs.

This article series has focused on some key elements to consider when crafting a request for proposal (RFP) for digitizing paper documents. In this final installment, I will spotlight the differences are between day-forward and backfile conversion efforts. Additionally, I will discuss image enabled workflow and if it might be right for your organization, and finally I will highlight various types of reporting. The overall goal of the series has been to help you and your organization gain the most value from your imaging RFP and provide a bit of education along the way. Read Part 1 and Part 2 of the series.

While most January commentary revolves around trends for the future, I am going to look back to some of my blog topics to reinforce their relevance for the future.