I woke up on Friday morning to the news of “someone broke the internet.” Thinking “what did Kim Kardashian’s butt do this time?” I ran to Twitter to see what was what. After hitting refresh a few times, I realized that the internet was actually broken. Well, at least part of it. Popular websites like Twitter, Reddit, Github, PayPal and many others were inaccessible, leaving users — mainly on the east coast — unable to access large portions of the internet.

In this column I will focus on a client case history that illustrates how redesigning workflow can make a significant difference in an organization’s print, copy, scan and mail operations. The story concerns a major law firm that wanted to realize a vision: implement business process improvements that, based on quality, innovation and advanced technology, would help the firm better concentrate on doing what it does best: practicing law.

Data and technological advancements have significantly augmented the retail customer experience, with seemingly omnipresent touch points and information-gathering mechanisms used to enhance consumer engagement and loyalty.

Square 9, it must be said, throws a good conference. Now in its second year, the company’s Encompass event again took place in Clearwater Beach, Florida, a town known for white sand beaches and the world’s best grouper sandwiches, as well as the beautiful Opal Sands resort. Square 9 took the fullest advantage of its location with outdoor meals, receptions and a sunset cruise for attendees.

Workflow automation improves the way companies perform essential functions. With a renewed emphasis on speed, accuracy and efficiency, an automated workflow makes companies more competitive in the fast-paced modern business environment. In addition to these benefits, automation also opens a window into a company’s processes that provides managers and C-suite executives with valuable strategic insights that can revolutionize the way an organization does business.

Product design and engineering has been a linear process for many organizations. Though the design process has become more iterative through engineering project management software and agile development programs, it has remained fairly insulated from the rest of the organization, including the purveyors of the products (the sales staff) and often the end users (customers).

BPML, along with other business process modeling languages such as Business Process Executive Language for the Web (BPEL4WS), Business Process Executive Language (BPEL) and Business Process Data management (BPDM), were intended to provide a common standard for systems that model and automate business processes. Like the 4GL languages of the 1980s, they promised spectacular gains in productivity and a number of vendors got rich selling multimillion dollar implementations to Fortune 500 companies.

Both “automate” and “workflow” came into being in the English language in the early 1950s at the beginning of the computer revolution. Prior to that, we could not conceive of what automation meant other than the Horn and Hardart Automat dispensing fast food via a coin-operated vending system: automatic for the people in front, but manually filled by people behind the scenes working in a kitchen.

How are you planning to grow your business in the second half of 2016? What if you could increase the size of each sale rather than having to find more net-new customers?

Open Text agreed last Monday to acquire Dell EMC’s Enterprise Content Division (ECD) for $1.62 billion. The move comes 11 months to the day after Dell purchased EMC — the biggest tech deal in history — and just days after that deal was approved. OpenText will absorb “the software, associated services, and employees of ECD,” including the Documentum, LEAP, and InfoArchive product families, according to the company’s press release.