Every organization aims for operational excellence, but few know how to go about it effectively. And even fewer know how to make operational excellence part of their DNA. The key is to enable continuous improvement with leading-edge technologies such as machine learning and intelligent process automation that anyone in the organization can use. When people can automate their own processes, they focus on the things that matter most, drive steady improvement, and become more effective in their jobs.

This article series has focused on some key elements to consider when crafting a request for proposal (RFP) for digitizing paper documents. In this final installment, I will spotlight the differences are between day-forward and backfile conversion efforts. Additionally, I will discuss image enabled workflow and if it might be right for your organization, and finally I will highlight various types of reporting. The overall goal of the series has been to help you and your organization gain the most value from your imaging RFP and provide a bit of education along the way. Read Part 1 and Part 2 of the series.

While most January commentary revolves around trends for the future, I am going to look back to some of my blog topics to reinforce their relevance for the future.

Have you ever noticed how forms and paperwork from doctor’s offices are always clear and easy to read, colorful and distinctive, making it simple to see information at a glance? No? Neither have I. Medical paperwork frequently looks like a copy of a copy of a copy of a badly printed telephone book, belying the critical importance of communications in healthcare.

HR transformation is the term applied to the reimagining of the human resources department so HR professionals can contribute new insights and value to their organizations. Digitizing processes to reduce administrivia is a critical milestone in the HR transformation journey. (What is administrivia?) In conversations with HR leaders across many business types, it is clear most have made progress digitally transforming processes, yet paper continues to be a problem.  Employee document management, unemployment claims and garnishments are three areas where paper continues to be an obstacle in HR transformation. HR departments are not increasing their headcounts, so efficiency gains through digitizing processes are required to minimize time spent on administrative functions. In addition, staying compliant with ever-changing regulations and maintaining the security of  employee information is difficult to achieve when paper is prevalent. Here are three ways to accelerate your digital transformation:

A few months ago, I attended Hyland’s user conference, CommunityLIVE 2017. While I was there, I got some face time with Ed McQuiston, senior vice president of global sales and marketing at Hyland, and Hyland’s Executive Vice President and Chief Commercial Officer Brenda Kirk.

If I ask you: What are your security concerns? I can get a myriad of answers. Why? Because each of us thinks about security in different ways.

In early October, I was in Carlsbad, California, for Konica Minolta’s FutuREady Dealer Conference. Over two days, 650 attendees from Konica Minolta dealerships were treated to presentations, panel discussions and live demos of Konica Minolta’s latest technology and solutions. 

This is the fourth and final article in my series focusing on intelligent data capture. The concept of the series is that effectively managing document processing activities is critical to business success. It can help raise employee productivity, reduce the cost and cycle time associated with processing documents such as invoices, strengthen security and enhance customer service. Intelligent data capture is an approach that can help you streamline document processing and realize these and other goals.

Digitalization has certainly impacted the velocity and comprehensiveness of many organizational workflows, from receipt processing, to onboarding personnel, to product design changes. Taking paper out of the process simply increases the speed at which data and information is conveyed, reviewed, and acted on. In general, this has been viewed favorably by managers, providers, and consumers.  For example, we no longer wait for invoices to be delivered and scanned before accounts payable can process the transaction. Like anything new in life, however, there are downsides. We are seeing three new impediments in decision-making due to digitalization.