Data and technological advancements have significantly augmented the retail customer experience, with seemingly omnipresent touch points and information-gathering mechanisms used to enhance consumer engagement and loyalty.
- by Amy Weiss
Square 9, it must be said, throws a good conference. Now in its second year, the company’s Encompass event again took place in Clearwater Beach, Florida, a town known for white sand beaches and the world’s best grouper sandwiches, as well as the beautiful Opal Sands resort. Square 9 took the fullest advantage of its location with outdoor meals, receptions and a sunset cruise for attendees.
- by Mitch Taube
Workflow automation improves the way companies perform essential functions. With a renewed emphasis on speed, accuracy and efficiency, an automated workflow makes companies more competitive in the fast-paced modern business environment. In addition to these benefits, automation also opens a window into a company’s processes that provides managers and C-suite executives with valuable strategic insights that can revolutionize the way an organization does business.
- by Scott Brandt
Product design and engineering has been a linear process for many organizations. Though the design process has become more iterative through engineering project management software and agile development programs, it has remained fairly insulated from the rest of the organization, including the purveyors of the products (the sales staff) and often the end users (customers).
- by Colin Earl
BPML, along with other business process modeling languages such as Business Process Executive Language for the Web (BPEL4WS), Business Process Executive Language (BPEL) and Business Process Data management (BPDM), were intended to provide a common standard for systems that model and automate business processes. Like the 4GL languages of the 1980s, they promised spectacular gains in productivity and a number of vendors got rich selling multimillion dollar implementations to Fortune 500 companies.
Both “automate” and “workflow” came into being in the English language in the early 1950s at the beginning of the computer revolution. Prior to that, we could not conceive of what automation meant other than the Horn and Hardart Automat dispensing fast food via a coin-operated vending system: automatic for the people in front, but manually filled by people behind the scenes working in a kitchen.
Open Text agreed last Monday to acquire Dell EMC’s Enterprise Content Division (ECD) for $1.62 billion. The move comes 11 months to the day after Dell purchased EMC — the biggest tech deal in history — and just days after that deal was approved. OpenText will absorb “the software, associated services, and employees of ECD,” including the Documentum, LEAP, and InfoArchive product families, according to the company’s press release.
- by Mitch Taube
In today’s digital workplace, more and more companies are utilizing e-mail to receive everything from invoices and orders to employment applications and membership sign-ups. Though this makes receipt more streamlined and fast-paced, it unfortunately does not mean that every document arrives in perfect shape to work with workflow automation. As with paper documents, the preparation process can sometimes involve a few extra steps.