Speedy services, efficient processes and easily dispensable data are not often synonymous with what we think of when it comes to government agency practices. In fact, the image that comes to mind are stacks of papers and loads of file folders busting out of cabinets. Whether you’re a business submitting plans for new construction or a resident seeking information for a permit, the government is required via the Freedom of Information Act (FOIA) to supply you with specific information needed for your project.

Every year, BPO Media sponsors the big annual get together of IT and security experts that is CompTIA’s ChannelCon, and every year I walk away with valuable insights and new connections that serve me well. This year was no exception; perhaps not surprisingly, the current dialog was very focused on the idea that the future, and even the present, hinges on data and security. Here is what some of the smartest people in the room had to say about those topics.

It seems that every time we discuss the impact of AI on employees, the conversation immediately goes to computers replacing humans. While there are serious implications that need to be discussed on that topic (particularly for those in “blue collar” professions), it is time for us to expand the dialogue to understand the positive impact that AI is having and will continue to have on employee productivity and satisfaction.

Did you know that the average IT project runs 45 percent over budget, 7 percent over time AND delivers 56 percent less value than expected?1 For those of us who sell and implement technology, that’s painful! So, what change management processes can we encourage our clients to consider to improve the likelihood of project success? As a manufacturer or reseller of Enterprise Content Management (ECM) technologies, you can coach your clients to consider a few surprisingly simple strategies that will improve their chances of successful implementation. 

When you consider the benefits, it’s obvious why so many businesses want to implement, or already are implementing, digital transformation strategies. Who doesn’t want reduced operating costs, a more productive workforce and optimized processes? Who could pass up the ability to slice and dice all of the data at their disposal to help improve the way things are done, or to spot and capitalize on trends? Most businesses want this, and many have already embarked on their digital transformation journey, with the hopes to propel their business into the future.

On August 2, Kyocera Document Solutions America announced it had acquired ECM reseller DataBank IMX, the largest North American reseller of Hyland’s OnBase. The acquisition cements a nearly year-old alliance first announced in September 2016.

Last month, I reviewed the concept of big data, and why and how the preponderance of data now in our lives has the ability to impact our strategic direction, decision-making and technology choices. We need to be prepared with the right people to help us use it, and to make a point to use it in our organizations.

In the second part of this blog series on the topic of intelligent data capture, let me emphasize again that effectively managing document processing activities is critical to business success. It can help raise employee productivity; reduce the cost of processing documents such as invoices, and enhance customer service. Intelligent data capture is a system that can help you update document processing activities in order to realize these and other goals.

It is estimated that 90 percent of the world’s data has been produced in the last two years. While a tsunami of data inundates organizations from a variety of sources (most of them digital these days), many businesses still depend heavily on paper-based business processes. The challenge with paper is that it prevents organizations from truly unlocking the power of documents and the information they contain. Manually extracting data from paper is laborious and time consuming for staff and can result in errors, missing or overlooked information, and inefficient business processes.

In June, I attended the world’s largest HR convention, SHRM's 2017 Annual Conference & Exposition, which was held in New Orleans. It was a great opportunity to meet clients and business partners, and to spend time talking with HR professionals about their digital transformation initiatives. HR is an area where digital transformation, or HR transformation, has been moving at a rapid pace for the last few years. For instance: