by Amy Weiss | 4/6/16

I have a confession to make. I did not vote in the last primary election. Please don’t judge me. It’s not really my fault. You see, it was a workflow issue.

by Kevin Craine | 4/5/16

The notion of “Customer Lifetime Value” (CLTV) is a concept and calculation that helps organizations determine the dollar value associated with their long-term relationship of any customer, determining just how much that customer relationship is worth. Used by marketers and C-suite executives, CLTV is a prediction of the net profit associated with the entire relationship with a customer. While the calculations can be a bit arcane, the idea of customer lifetime value is an important one because it encourages firms to shift their focus from customer acquisition to the long-term health of their customer relationships.

by Patricia Ames | 4/1/16

Tony Barbeau is a products and services general manager, and vice president of the Information Management division at Kodak Alaris. He is responsible for business management, strategic planning, product development and commercialization for the Kodak Alaris information management products and solutions.

by Lauren Ford | 3/28/16

Organizations are constantly under pressure to do more with less. The challenge is finding a cost-effective solution that will streamline every facet of a business process in order to make things run smoother, and thus become more profitable.

JoanneNovakKM webby Joanne E. Novak | 3/21/16

My first job as a teenager was at an educational film library that serviced primary and secondary schools within the capital region. They were moving from a small space that happened to be within walking distance from my house to a larger facility in the city that would give teachers plenty of room to roam the stacks and select films for their classes during the next academic period.

by Kevin Craine | 3/17/16

Customer Relationship Management (CRM) systems have been widely used for years now. Solutions for managing a company’s interactions with current and future customers range from hugely popular enterprise platforms like Salesforce to lesser-known small business apps like Zoho. The technology and approach is intended to help organize, automate and synchronize the sales and marketing activities of any business enterprise.

Richard Miliam EnableSoftby Richard Milam | 3/9/16

Today’s IT professionals are faced with numerous challenges and data maintenance tasks from managing multiple, diverse applications, to downloading and uploading FTP files, to onboarding new hires. Despite the complex environment they are to sustain, they still must face the ultimate threat of system-hacking and data breaches.

John McIntyreby John McIntyre | 3/7/16

After a one-year shakedown cruise in anticipation of its becoming a separate entity in the Great HP Breakup, the newly-launched Hewlett Packard Enterprise Company (HPE) reported on the first quarter of its operations on March 3 – and those results were a mix of positive and negative indicators. In the earnings conference call, President & CEO Meg Whitman told investors “[for] our first full quarter as an independent company … we're off to a very strong start,” Whitman asserted that the company was benefiting from “being a smaller, more focused and agile company ... a simplified, faster-moving organization … [whose] employees are engaged and aligned.”

James Foxallby James Foxall | 3/7/16

It’s difficult to say exactly how many service providers have gotten out of the break-fix and products business the last few years, but it’s too many and it’s too bad. Among our customer base, the most successful partners are those that engage in a model that melds products and managed services, cloud and more.

Ken Neal CBPSby Ken Neal | 3/3/16

In a recent Workflow article, I mentioned that due to the complexity and special skills required to manage corporate campus logistics services, outsourcing is often a key ingredient to success. A new approach to outsourcing these services is now available, a topic I will expand on in this column.