by Patricia Ames | 6/21/16

Gal Horvitz is the founder and CEO of PNMsoft, a multinational company with headquarters in the UK. PNMsoft provides BPM software solutions to businesses and organizations worldwide and is the leading Microsoft-based vendor for intelligent BPM solutions. The company is known for its intelligent business process management suite called Sequence, but they have recently added HotOperations, a case management and work optimization tool that enables operations managers to optimize work allocation in real time. I spoke with Gal to learn more about the development of their new tool and how the intelligent operational capabilities can help organizations reduce costs and improve service.

Andrew GaidarDataBankby Andrew Gaidar | 6/14/16

I was listening to someone the other day sending a text message using the speech recognition tool on their phone. What struck me as funny was that they were using what sounded more like a computer generated voice than one they’d use in a normal human conversation. Watching this made me ask myself the age old question, “Is technology working for us, or are we conforming to work for the technology?”

by Lauren Ford | 6/6/16

Let’s face it. Change is hard. But as a company continues to grow, so does the complexity of business. To stay efficient, adjustments must be made. Continued reliance on paper based processes means ineffective collaboration, high operational costs and disorganization, with too much focus on the actual process and not enough on potential growth. If your clients are experiencing these challenges, then it’s time for them to upgrade their inefficient manual processes, starting with capture.

by Patricia Ames | 6/2/16

Last week I had the pleasure of attending one of Canon U.S.A.’s coast-to-coast road shows in Chicago. I was interested to see how the vision conveyed in September 2015 at the Canon Expo by Chairman Mitarai would be messaged by Canon U.S.A. to the independent dealer channel now. During the September event, Mitarai focused on Canon’s record of innovation and desire to serve as a platform for new technologies. The roadshow took this message one step further and hand-delivered dealers a platform designed to allow them to provide tailor-made workflow solutions to their customers.

John McIntyreby John McIntyre | 6/2/16

The transcript of remarks by Meg Whitman and the rest of HPE’s senior management during HPE’s Q2/Enterprise Services sell-off/CSC merger announcement contains the word “focus” 16 times. Here is a sampling of some of those uses of the word from Whitman, as well as Tim Stonesifer and Mike Lawrie:

JoanneNovakKM webby Joanne E. Novak | 5/31/16

In the fall of 2014, I got a new furnace and disconnected my air conditioning until spring. When spring came, I was ready to refill my cooling system and get it going, but I learned that the manufacturer was going to stop making that coolant the following year. AND, by the way, the old air conditioner was not compatible with my new furnace. Would you do a workaround for one year or just upgrade to something new?

jessica campbell100by Jessica Campbell | 5/26/16

A 2015 survey of employers across 36 different industries revealed that 35 percent of large employers planned to use a dedicated ACA compliance vendor to complete their Affordable Care Act information reporting requirements for the year 2015. Of course employers were to accomplish their ACA reporting requirements and file their 1094-C forms with the IRS by March 31 of this year, but due to the complex nature of the 1094-C and 1095-C forms, the inexperience of HR staff, and the multifaceted, heavy work required to comply with the ACA reporting requirements, the IRS extended the deadline for electronic filing to June 30.

John Newton Alfrescoby John Newton | 5/23/16

Open source solutions are by no means in their infancy, as use in the commercial sector has grown immensely. In fact, last year’s Future of Open Source Survey found that the adoption of open source across industries and organizations of all sizes had reached an all-time high: 78 percent of companies run part or all of their operations on open source software. What makes open source such a good choice for enterprises?

by Amy Weiss | 5/19/16

It seems like nearly anything can be automated these days. Cars, no matter how terrifying the thought, are heading in that direction. Our homes are becoming shrines to automation, with light bulbs that are Wi-Fi-enabled and thermostats controlled through your iPhone. And office workflows — well, they’re one of our favorite things to automate, although sometimes the hardest to implement. Drilling down deeper into automating office workflow for specific industries is what Xerox is tackling with its latest suite of workflow solutions.

by Kevin Craine | 5/19/16

There is a lot of excitement over multi-channel marketing and customer communications these days, and here’s why: More than 750 million users use Facebook every single day. More than 6,000 tweets are issued every second. And nearly 20 percent of all web traffic comes through mobile phones. Clearly, the days of communicating with customers, clients and members via snail mail are coming to an end, so the question becomes: What are you doing about it?