City of Long Beach Selects Laserfiche to Digitally Transform, Modernize Citizen Services

LONG BEACH, Calif.April 16, 2019 /PRNewswire/ — Laserfiche—a leading global provider of enterprise content management (ECM) software—today announced that the City of Long Beach, California, is expanding its deployment of Laserfiche as part of its critical technology investment program. The city will leverage the software across all departments, supporting Long Beach’s efforts to provide innovative public service and improve accessibility and usability of information.

“Laserfiche is a proven solution that has enabled innovation within select city departments that already use the system,” said Lea Eriksen, CIO and Director of Technology and Innovation at the City of Long Beach. “An enterprise-wide deployment of Laserfiche was the logical next step to digitally transform the way we deliver city services. This large-scale use of Laserfiche will enable us to work in more efficient and innovative ways, giving us the opportunity to better serve our constituents.”

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Long Beach will implement Laserfiche as a cross-departmental information management system, enabling the city to:

  • Digitize and centralize records, increasing access to the most accurate and up-to-date information
  • Automate and streamline processes, enabling city employees to redirect focus to citizen services
  • Leverage analytics to measure productivity, citizen engagement and the success of public programs

“We are proud to partner with our city to better serve the community,” said Chris Wacker, CEO at Laserfiche. “Laserfiche’s vision to inspire people to reimagine how technology can transform lives aligns well with Long Beach’s current digital initiatives. This enterprise deployment of Laserfiche will enhance collaboration and innovation across all departments, enabling the government to work at the highest level. It’s an exciting time for the City of Long Beach and we are look forward to supporting its digital journey.”

Long Beach has been consistently recognized for its use of innovative technology, including being named a Top 10 Digital City by the Center for Digital Government for eight years in a row. The city, which was selected to participate in the prestigious Bloomberg Philanthropies Innovation Team program, also received a Special Achievement in GIS (SAG) Award for its DataLB website.

“Across Long Beach, we are building a stronger and more accessible digital city,” said Eriksen. “We look forward to continuing our partnership with Laserfiche, which will support our mission to use technology and data to improve city services, create new opportunities and better connect our community.”