March 2017

Bob Schultzby Patricia Ames, Workflow

It seems that every time you turn on the TV these days, “Watson” makes an appearance. The face of IBM’s cognitive computing revolution is technically not a face, but instead a system designed to understand, reason, learn and interact with humans. IBM held its inaugural World of Watson event in Las Vegas late last year and I had the opportunity to sit down with Bob Schultz, head of the IBM Talent Management Solutions group, which incorporates Watson Talent and Kenexa. Join me in the SpeakEasy.

Xeroxby David Pritts, Xerox

Every industry is affected by technological advancements and the healthcare industry is no different. Healthcare providers – small and large – see the value in implementing technology and are continuing to explore ways to use it to improve operations, boost patient data security and meet industry regulations.  

Konicaby Joanne E. Novak, Konica Minolta

These days, the way people shop retail has changed. E-commerce plays a bigger role, and with so many specialty stores, a full-line discount store or department store isn’t seeing all the traffic it once did. In fact, the change has been so drastic that we have seen many retailers exit the industry. Shoppers have an abundance of specialty stores in which to find their specific item or to speak to a specialist who can help them find that item. (Think Apple Store or your local cycle shop).   

Kofaxby Dave Caldeira, Kofax Inc.

Financial institutions have begun implementing various forms of digitalization to streamline business processes and attract and maintain customers. But in that quest, they do not always have a firm grip on the customer’s overall satisfaction with the organization. Assessing customer experience and satisfaction can reveal digital efficiency levels and serve as a guide to creating a highly competitive, “future-ready” enterprise.

Craine Art wkfby Kevin Craine for Workflow

The opportunities today for developers, suppliers and service providers in the document management and enterprise content management (ECM) space are found across the board. No matter what category of business or which industry segment you focus on, you can bet that the fundamental activities of those organizations are reliant on documents, content and technology to get the job done.    

weiss0317 WKFby Amy Weiss, Workflow

When it comes to imaging hardware, most devices can work interchangeably between many small and large businesses, and across any field you can think of. Without a doubt there are nuances from situation to situation that makes one device a better fit than another, but basic printing, scanning, copying and even faxing are universal needs no matter what line of business you are in. The software galaxy, on the other hand, sings a different tune. Different platforms are tailored to meet the unique needs and business processes of customers across different industries. 

IBMby Bob Schultz, IBM

We live in a time of tremendous change in the way work is done. Constant change – and constant reinvention to keep up with it – has become a way of life, both in the workplace and in the way we work. Three major shifts are driving this: employees expect more from their employers, employers need more from their employees, and new technologies offer greater possibilities for all – from cloud to social, mobile and analytics, and now, the move to digital transformation and cognitive computing.

wavelengthVerticals are critical to today’s solution providers. No matter which industries you work with, there are specialized requirements that make each one present its own unique challenges and offer its own rewards. Do some offer better opportunities than others, what are some of the tips and tricks, and are there certain “must-know” facts about each? Our panel this month tackles the topic.