by Robert Doswell, Tools4ever UK

We’re at a stage where our technology and IT leaders are inundated with the number of solutions they have available to them to allow users the ability to perform their jobs at the greatest level of efficiency and the fewest headaches. However, manual processes likely remain one of the biggest problems they face, where many, if not most, of the organization’s processes can now be automated.

by John Mancini, AIIM

We are heading for a seismic change in the industry and ECM as we know it will disappear. Yes, content will be everywhere, but content management will be reborn as an increasingly invisible concept. 

by Nancy Van Elsacker, TOPdesk

Current economic developments drive businesses to work more efficiently and cut costs. Improving their service management by working in a more process-driven manner helps every business achieve this. Unfortunately, even the thought of implementing such processes often scares people; they see images of an everlasting project, which they can only hope will be successful. If we take a step back, however, and look at the essentials of introducing these processes and then look at an example of our daily life, it is suddenly not so scary anymore.

by Kevin Craine, Craine Communications Group

In today’s info-intense business world, the axiom “good data equals good decisions” has never been more spot on. It’s hard to make intelligent business decisions if you don’t have all the facts and perspective you need. And as more and more information takes shape in advanced computer systems, digital data warehouses and the Internet, companies are continually looking for new and better ways to capture, comprehend and capitalize on the business intelligence these repositories can provide.

by Sam Errigo, Konica Minolta Business Solutions

The landscape of the office technology industry continues to evolve to meet rigorous demands of customers and to keep pace with technology advancement. The simple days of selling and servicing multifunction devices is quickly evaporating due to the pace of technology and the requirement for connectivity anywhere at any time.

by Ken Neal, Canon Business Process Services

Wikipedia states that the goal of business intelligence is to allow for the “easy interpretation of large volumes of data. Identifying new opportunities and implementing an effective strategy based on insights can provide businesses with a competitive market advantage and long-term stability.”

By Prasad Thrikutam, Dell

AirBnB, Netflix, Uber, Salesforce.com — by now we’re all familiar with these prominent cloud-based companies. They utilize cloud as a central part of their business model to differentiate themselves and disrupt the markets they serve. And while these brands all leverage cloud in their own unique way, they share common attributes present in highly successful, cloud-based delivery models: extreme agility, flexibility, and most importantly, an uncanny ability to create and deliver innovative customer experiences.