May 2018

Digitech Art 0518By Christina Robbins, Digitech Systems
Does better data really lead to a more intelligent business? Today’s business environment is characterized by an increasingly rapid pace, limited resources and a glut of information. Whether it’s stacked in boxes filled with paper files or consuming gigabytes on a corporate or cloud network, many organizations have more data than they can really manage. As data becomes more difficult to manage, it also becomes more difficult to filter for the information that we need to make important decisions — dumbing down our organizations.

Craine Art 0518By Kevin Craine for Workflow
New tools and techniques put the “intelligent” in intelligent information management. 

When Peter Senge’s popular book, “The Fifth Discipline,” appeared in 1990, it was a revelation. Senge went beyond the cheery platitudes of “In Search of Excellence” to dissect, with a psychologist’s skill, the elements of successful business management into practices for building what he called “a learning organization.” Today, the concept is reappearing in the notion of “intelligent information management” and the advanced systems and tools to enable the transformation.  

Nintex Art 0518By Matt Fleckenstein, Nintex
You’d be lying if you said there wasn’t a single process your organization couldn’t fix. 

In 2018, fix doesn’t necessarily mean overhaul. Many companies fear process improvements because they assume the experience is synonymous with a great deal of pain and lost resources. But this is simply no longer the case. 

CBPS Art 0518By Tim Connor, Canon Business Process Services
Document-intensive processes, such as mail, print and copy center operations, are critical to the success of many businesses. Yet when it comes to measuring the performance of these and other document management activities, many organizations rely on quarterly, or at best monthly, results in spreadsheets and PowerPoint presentations.

SER Art 0518By Alexandra Lilienthal, SER

In the past few years, technology scientists have made breakthroughs in AI and machine learning. AI now has the power to change societies and our world for the better. Using AI and big data could one day highlight trends that will help us solve climate change, for example. It will help to automate transport and take over dangerous and mundane jobs. But, in order for AI to achieve these and more it needs to continually be fed data. This is why it is critical for organizations to start managing their data properly now.

Xerox Art 0518By Elizabeth Fox, Xerox
More and more enterprises are gaining insights that support better decision-making by applying sophisticated analytics to data they collect about their customers, markets, offerings and finances. So it’s probably no surprise that similar techniques are being applied in managed print services (MPS) to offer insights for improving the service and the larger enterprise it serves.

WavelengthArt smBusinesses are collecting more data than ever from a wider variety of sources and analyzing it in order to make better business decisions and improve customer service. We asked some executives who are very familiar with BI a few questions about what trends they see in the field and how their own businesses apply it.