New Xerox Solutions Portfolio Focuses on Improving Worker Productivity

by Robert Palmer | 11/18/15

On November 18, Xerox introduced a host of digital workflow solutions aimed at improving worker productivity and process efficiencies. For the most part, these solutions can be viewed as extensions of previously available applications and tools. Even so, Xerox has added a great deal of new functionality to enable better ways for knowledge workers to work and collaborate more effectively.  

The announcement includes new releases of Xerox Digital Alternatives and DocuShare. Xerox Digital Alternatives 2.0 is a desktop and mobile assistant application that automates paper-based workflows. The solution allows businesses to identify bottlenecks in existing processes to help employees work more efficiently — allowing them to initiate, manage, and complete basic workflows from within the application, instead of migrating across multiple programs.

New capabilities of Xerox Digital Alternatives include:

·         Expanded signature support through electronic signature capabilities. If a signature requires an audit trail or digital certificate, Xerox offers optional DocuSign integration.

·         Enhanced accessibility by allowing users to access and edit documents shared within the Xerox DocuShare enterprise content management (ECM) solution.

·         New support for Mac client and Android tablet apps that allows users to collaborate across additional operating systems and mobile platforms.

·         Increased security controls that allow administrators to set permission controls for accessing and sharing digital documents.

Xerox also announced Xerox DocuShare 7.0, a new release of its ECM solution designed to help companies capture, store, manage, retrieve and share information. DocuShare, which is designed to integrate directly with Xerox network MFPs, has been around for quite some time. With its latest release, Xerox has added functionality to improve mobile usability, document collaboration, and integration with other business systems and back-office applications. 

New DocuShare 7.0 capabilities include:

·         A customizable, mobile-friendly interface allows workers to meet specific workflow requirements with access from both Web and mobile devices.

·         Web drag-and-drop features help to improve information sharing and collaboration. Users are now able to download and consolidate multiple files to a single zip file for easier distribution and access.

·         Enhanced workflow tools allow office workers to create one-step scan to workflows, either on premise or in the cloud.

·         Improved integration features allow organizations to connect with back-end enterprise resource planning and business applications without extensive setup requirements.

·         Xerox Digital Alternatives 2.0 will be available worldwide in Q1 2016 and Xerox DocuShare 7.0 is available now worldwide.

For more on Xerox’s latest announcement, see press release here.

Our Take

Xerox has been working hard to take tools and software applications that previously were only available for enterprise accounts and creating packaged solutions aimed at the broader general market. Now that Digital Alternatives and DocuShare can both be implemented as a Xerox-hosted private cloud solution, it opens up the capabilities to a broader audience. Many businesses are moving toward private cloud solutions to save on implementation costs and to achieve faster and more reliable deployment in mobile environments.

The next step for Xerox, of course, is to make these tools available to its channel partners that serve the SMB space, which is exactly what the firm is doing. Xerox says that beginning with this announcement, each time it makes a change to Digital Alternatives, updates will be made available to both its enterprise customers and to qualified channel partners. This marks a significant change for Xerox and is a clear indicator of Xerox’s strategy for pushing its high-value document workflow and process improvement solutions further down market.   

Robert Palmer is chief analyst and a managing partner for BPO Media, which publishes The Imaging Channel and Workflow magazines. As a market analyst and industry consultant, Palmer has more than 25 years experience in the imaging industry covering technology and business sectors for prominent market research firms such as Lyra Research and InfoTrends. Palmer is a popular speaker and he presents regularly at industry conferences and trade events in the U.S., Europe, and Japan. He is also active in a variety of imaging industry forums and currently serves on the board of directors for the Managed Print Services Association (MPSA). Contact him at robert@bpomedia.com.

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