by John Mancini, AIIM

There is real value to be gained from content analytics – both in business insight and risk mitigation. But enterprises need to have a well-thought out strategy in place to gain the biggest advantage. 

Automation: It’s a big part of today’s workflow. We asked a panel of experts some questions about the way it’s affecting today’s businesses, for better or worse.

by Tanvir Khan, Dell

Automation in IT has been progressing for decades now. Enterprises have gained efficiencies and reduced costs by employing automation technologies that perform tasks at certain points in business processes. Think of adjustments made to business rules in applications that reduce errors or cut down the number of exceptions that humans need to handle in claims processing, or workflow automation software that eliminates steps in an end-to-end process.

by Robert Palmer

The push to optimize business processes prompted by the need to improve productivity and operational efficiency is evident across all business segments and vertical industries. In the enterprise sector, it is not uncommon to see entire management teams dedicated to driving process efficiencies across a broad range of front-and back-office business functions. Indeed, many large organizations have strategic directives or procedural policies in place for continuous process improvement (CPI).

by Michael Miller, Fujitsu

Today, most organizations, from small “mom and pop” shops to the largest businesses in the world, have adopted the scanning of paper documents and the idea of utilizing electronic content in an effort to drive automation in their business processes. However, many have taken this to mean that scanning their documents and simply saving to a desktop or uploading their electronic content to a repository is the conclusion of this practice. Some organizations believe that they have sufficiently automated their process after completing this initial stage by reducing paper being shuffled around the office, allowing clients to send documents via email, and storing documents in a file share or in a repository. But by keeping the document capture process separated from the other business processes, the organization hasn’t fully leveraged the benefits of true automation with document capture.

by Ted Ardelean, Canon Business Process Services

Today’s businesses are facing many challenges as technology innovation continues to transform how and where business is conducted. One of the biggest challenges is integrating technology within business workflows. For instance, with the adoption of mobile technology, work is being conducted from multiple locations. The ability to conduct business anywhere and anytime is clearly changing user behavior, and has a significant impact on the workflow processes that have been designed based on paper and human interaction rather than mobile and digital.

by Robert Bijster, Kodak Alaris

Efficiently processing incoming paper documents can cause major headaches for business leaders, especially in organizations that receive large volumes of customer communications from traditional mail, e-mail and the Internet. In recent years, companies have been able to substantially reduce processing costs per business transaction by implementing response management solutions for digital communications. 

by Patricia Ames

One of the biggest news items so far in 2015 has been the Lexmark acquisition of Kofax, so when Workflow had the chance recently to interview the former CEO of Kofax and now current vice president of Lexmark International and president of Lexmark Enterprise Software, we of course jumped at the opportunity. Join me in the SpeakEasy.

by Andy Jones, Xerox

In the game of retail, we’re in the midst of halftime and coaches are calling all retailers to up their game if they want to come out on top. Retailers are combating multiple plays (trends) including increased competition due to the rise of e-commerce, new technology that is revolutionizing the customer experience, increased consumer demands, shrinking budgets, an exorbitant amount of data to manage and analyze, and increasing supply chain complexity. In summation, the playing field is changing and it’s a critical time for retailers to turn these challenges into opportunities.