Author: Ken Neal

Flexibility, or resilience, is an organization’s capacity to continue generating economic profit through cyclical and structural changes in supply and

In a business environment plagued by uncertainty and disruption, it pays to have reliable business partners in your corner. Whether

Recently, a leading international law firm launched an initiative to meet two key challenges. One was connected with the planned

Five short years ago, Gartner declared customer experience as the new competitive battleground. Now, more than 90% of organizations[i] compete