Crawford Technologies to Speak, Exhibit and Take Home the Technology of the Year Award at Xplor International’s 2023 CCM Summit

October 31, 2023, Toronto, ON – Crawford Technologiesprovider of innovative document solutions that streamline, improve and manage customer communications, will be participating in several educational sessions, as well as exhibiting its award-winning workflow solutions at Xplor International’s 2023 CCM Summit, to be held November 14-16 in Orlando, Florida. Crawford Technologies is a Diamond Sponsor of the event.

The company will be actively involved in the educational sessions that are an integral part of the Summit. Dennis Quon, director of the Accessibility Center of Excellence at Crawford Technologies, will present Digital Accessibility: Justifying Automated Document Remediation on Tuesday, November 14 at 1:30 p.m. Sharing the floor with Crawford Technologies customer, Andrew Yee, senior manager of client experience at Dynamic Funds, one of Canada’s largest financial institutions, the session shares Dynamic Funds’ journey implementing document accessibility automation.

Additional participation in Xplor’s educational agenda includes:

  • A roundtable discussion on the Risks and Rewards of AI and Machine Learning led by Ligia Mora, senior product development manager at Crawford Technologies, on Tuesday, November 14 at 2:30 p.m. 
  • President and CEO of Crawford Technologies, Ernie Crawford, will participate in a panel entitled Implementing Generative AI Solutions on Tuesday, November 14 at 4:30 p.m. Panelists will discuss the challenges and compliance needs for vendors that incorporate ChatGPT into their solution offerings.
  • On Wednesday, November 15 at 8:30 a.m., Ernie Crawford will also be part of The All-Stars of Customer Communications Management panel. Panelists will discuss what you should be asking your vendors when considering new CCM tools or struggling with the ones you have.
  • On Thursday, November 16 at 9:30 a.m., Ligia Mora is participating in a panel discussion entitled AI-powered Rationalization: The Future of the Communication Ecosystem, tying together the technology and practical advice gained from the sessions. 

Exhibiting in Booth #5 in the Vendor Forum, Crawford Technologies will demonstrate its award-winning SmartSetup, a no-code software solution designed to fully automate the time-consuming task of indexing, so business users can perform indexing with the push of a button and quickly verify that it is done correctly. In the past, developers would need to write scripts or programs to accomplish these functions. This reduces the cost and time needed by over 90%, resulting in significant savings. SmartSetup won the 2023 Xplor Technology of the Year Award, which recognizes solutions that transform the industry by expanding the capabilities of document and communication systems.

In addition to demonstrating the incredible speed of SmartSetup, Crawford Technologies will highlight the capabilities of its Go Mobile solution, which adapts existing customer communications to mobile devices without needing to redesign the documents.

Crawford Technologies will also showcase PRO DocNow, a cloud-based SaaS service that adds flexibility to any print and mail operation by reengineering, optimizing and normalizing print and PDF files for print and finishing equipment utilization and increased operator productivity. PRO DocNow offers a cost-effective quick-start approach that is ideal for low- and medium-volume applications.