ORLANDO, FL–(September 14, 2016) – TOPdesk, one of the world’s largest and most widely recognized providers of IT service management software solutions, announces today that Defenders of Wildlife, the Washington, D.C.-based nonprofit organization dedicated to the protection, well-being and preservation of imperiled wildlife across North America and around the world, has selected TOPdesk’s cloud-based service management (ITSM) solution.
By moving to TOPdesk’s cloud-based ITSM solutions, Defenders of Wildlife is creating the most efficient environment possible to manage its internal service desk, to clear its helpdesk tickets, to strengthen the nonprofit’s current IT infrastructure, and to free up much-needed resources for more pressing tasks.
Defenders of Wildlife moved to the cloud-based solution from TOPdesk’s on premise service management technology to improve its services, to reduce its reliance on bulky hardware infrastructure and its expense, and to ensure that it always receives real-time software updates and support. Also, TOPdesk’s cloud-based ITSM solution is continuously deployed with updates made to the technology daily rather than just once or twice a year.
By transitioning, Defenders of Wildlife can better address the service needs of its internal clients, providing them more timely responses to IT, human resources and facilities needs and requests while focusing more time on adding more value to the nonprofit advocacy organization.
Given the importance and prestige of Defenders of Wildlife’ work, the trust the organization has placed in TOPdesk’s solutions since 2007 is testimony to the technology’s ability to meet the nonprofit’s needs.
“Defenders of Wildlife is truly a special organization engaged in important work and we are honored that these defenders of some of the world’s greatest treasures trust TOPdesk to meet their service management needs,” said Nancy Van Elsacker, president of TOPdesk US.
TOPdesk cloud-based service management software provides a “toolbox” for users to build their own self-service portal, allowing for the publication of forms, services, knowledge items and more. Drag-and-drop functionality even helps users determine the order of their workflow; news items appear directly on the main page of the user portal to keep them up-to-date on new product developments, and search functionality means users can find all relevant information required of their task, reducing the arduous browsing process found with less intuitive solutions.
About Defenders of Wildlife
Defenders of Wildlife is dedicated to the protection of all native animals and plants in their natural communities. Founded in 1947, Defenders of Wildlife is a major national conservation organization focused solely on wildlife and habitat conservation and the safeguarding of biodiversity. The organization believes in the inherent value of wildlife and the natural world, and this singular focus defines its important niche in the environmental and conservation community and serves as the anchor for its organizational values.
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs.www.topdesk.com