IDC Names Ricoh a ‘Major Player’ in the Revenue Cycle Management (RCM) Service Solutions Market

EXTON, Pa., Jan. 10, 2023 /PRNewswire/ — Ricoh USA, Inc. announced that it has been named a Major Player in the 2022-2023 IDC MarketScape for the United States Revenue Cycle Management (RCM) Service Solutions Report. This is a first for Ricoh and a critical milestone in the company’s emergence as a leading information management provider. The IDC MarketScape notes, “Ricoh’s RCM service solution aims to deliver next-generation services across the RCM ecosystem to different care settings, especially mid-to-large size Integrated Delivery Networks (IDNs) and hospitals.”

“Revenue cycle management is more vital now than ever before. The market needs vendors capable of delivering non-traditional capabilities that maximize revenue optimization and minimize denials,” said Mutaz Shegewi, Research Director, Worldwide Provider IT Transformation Strategies, IDC. “Ricoh was noted for its substantial pre-arrival clearance and communication channels in its RCM service solution and a comprehensive range of assets that further bolster its solution. With that, Ricoh has an excellent opportunity to build on its existing assets and cater its solution to the shifting and emerging needs of the market over time.”

The report emphasizes Ricoh’s expertise in pre-arrival clearance, helping customers act on RCM before the patient even arrives, “where it matters most.” Other strengths that differentiate Ricoh include the ability to optimize patient engagement through multi-channel communication.

“As providers begin to offer insurance plans and insurers acquire healthcare practices, we see a great opportunity for Ricoh to drive cross-industry efficiencies and grow our RCM service offerings,” said Rory Fitzpatrick, Vice President, Vertical Markets, Ricoh USA, Inc. “This MarketScape validates Ricoh’s efforts to provide paperless and automated solutions for many critical aspects of the revenue cycle and patient encounter process.”

Ricoh’s growth in healthcare is being driven by a core concentration in enabling its customers to connect, secure, and unlock the power of information. By implementing information management technologies that make data more accessible and provide automation from end to end, experiences across the care continuum are improved for patients, providers, and staff, leading to greater operating efficiency and revenue capture. It’s a novel solution for evolving health systems and RCM that delivers innovation by enhancing each of the potential friction points a patient can experience in seeking and receiving care.