ORLANDO, Fla. — TOPdesk, one of the world’s largest and most widely recognized providers of IT service management software solutions, announces today that Milestone AV Technologies, a leading global provider of mounting and display solutions for various audiovisual technologies, has selected TOPdesk’s cloud-based service management (ITSM) software solution to help improve its information service desk procedures, internal operations, change management sequences and helpdesk efficiency.
Milestone AV Technologies chose to implement TOPdesk’s service desk to support its more than 850 employees globally including those in its offices in Canada, Honk Kong, The Netherlands and here in the US from a central location despite the varying office locations.
By moving from a legacy system that required too much customization and regular coding changes, Milestone AV Technologies will use TOPdesk’s solution to achieve asset management reporting and tracking capabilities; managing service level agreements (SLA); and performing efficient change management processes. The organization’s previous service management solution also was not user friendly and it lacked any automation capabilities.
TOPdesk provides a key solution that will lead Milestone AV Technologies to better customer communication for its internal users, including a secure integration with Skype for Business, as well as provides for robust reporting capabilities; and provides organizational users with clear communication overviews of customer conversations, conversation history, open tickets and case history.
TOPdesk’s service desk technology provides mobile support should it be needed, makes day-to-day tasks easier for users and streamlines communication between parties. Among these benefits, Milestone AV Technologies cited competitive pricing as a reason it selected TOPdesk’s solution.
By moving to TOPdesk’s cloud-based ITSM solution, Milestone AV Technologies creates the most efficient environment possible to manage its service desk, to clear helpdesk tickets, is strengthening its IT infrastructure, and freeing up resources for more pressing tasks. TOPdesk’s solution also is continuously deployed with real time updates made daily rather than just once or twice a year.
TOPdesk’s software provides a “toolbox” for users to build their own self-service portal, allowing for the publication of forms, services, knowledge items and more. Drag-and-drop functionality helps users determine the order of their workflow; news items appear directly on the main page of the user portal to keep them up-to-date on new product developments; and search functionality means users can find all relevant information required of their task.
“We are honored that such as a fantastic organization as Milestone AV Technologies has chosen us to help it improve the operations of its service desk and bring more clarity and better communication to their global operations,” said Nancy Van Elsacker, president of TOPdesk US.
About Milestone AV Technologies
Milestone AV Technologies, sold principally under the brands Chief, Da-Lite, Projecta, Sanus and Vaddio, provide the world’s most comprehensive offering of AV solutions in the market, serving a broad base of more than 6,000 global customers from its U.S. headquarters near Minneapolis, Minn. https://www.milestone.com
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs. www.topdesk.com
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