Reveille and Carahsoft Partner to Deliver AI-Powered Observability and Service Level Assurance to the Public Sector

ATLANTA and RESTON, Va., Oct. 21, 2025 (GLOBE NEWSWIRE) — Reveille Software, a leader in AI-powered observability for Enterprise Content Management (ECM), Intelligent Document Processing (IDP) and Robotic Process Automation (RPA), and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, today announced a partnership. Under the agreement, Carahsoft will serve as Reveille’s Master Government Aggregator, making the company’s content monitoring and management platform available to the Public Sector through Carahsoft’s reseller partners and NASA Solutions for Enterprise-Wide Procurement (SEWP) V, Information Technology Enterprise Solutions – Software 2 (ITES-SW2), National Association of State Procurement Officials (NASPO) ValuePoint, The Interlocal Purchasing System (TIPS) and OMNIA Partners contracts. 

This partnership expands the reach of Reveille’s purpose-built platform, providing Federal, State and Local agencies with key tools and resources to proactively monitor, secure and optimize document and content-centric operations while delivering measurable service level assurance (SLA) for mission-critical processes.

“Public Sector agencies face growing expectations for uptime, transparency and compliance across increasingly complex automation environments,” said Wayne Ford, Senior Vice President, Sales, Marketing and Corporate Development at Reveille Software. “Reveille’s AI-powered observability empowers agencies with the insight, automation and assurance they need to keep ECM, IDP and RPA platforms running at peak performance, with no guesswork required.”

Reveille’s observability platform enables agencies to minimize risk, improve efficiency and ensure reliability by providing:

• AI-powered, real-time monitoring of leading ECM, IDP and RPA platforms.
• Early warning and automated remediation actions to minimize downtime and maintain continuity.
• Built-in SLA tools and executive-ready reporting to demonstrate performance, availability and compliance.
• Comprehensive security and audit visibility into user activity and data access across document platforms.
• Expedited incident resolution through contextual intelligence and automated self-healing.
  

“As Government agencies scale automation efforts, Reveille’s platform reduces ECM monitoring and management gaps and targets ECM challenges, such as license management and capacity planning,” said Michael Adams, Program Executive for AI Solutions at Carahsoft. “Reveille’s platform drives operational efficiency and equips Government agencies with AI-assisted monitoring, simplified integration and fast detection and recovery. Carahsoft looks forward to working with Reveille and our reseller partners to bring these enhanced observability capabilities to the Public Sector.”