Ricoh Accelerates Global Expansion in the Process Automation Business Domain by Creating an AI-Powered SaaS Platform Ricoh Intelligent Automation

TOKYO, October 28, 2025 – Ricoh Company, Ltd. today announced the creation of an artificial intelligence (AI)-powered global Software as a Service (SaaS) platform called RICOH Intelligent Automation. This Platform will help customers improve their operational efficiency and productivity by automating a series of tasks like extracting and reading information from various business documents, linking together mission-critical systems, storing and utilizing data. Ricoh will pilot the platform in selected markets to demonstrate its ability to drive measurable business outcomes, setting the stage for a phased global rollout. This marks a significant step in Ricoh’s strategy to become a global leader in Process Automation (PA), helping organizations transition toward autonomous operations.

RICOH Intelligent Automation enables Ricoh’s PA business to support automation of client business processes, such as sorting and managing documents, and extracting data. The Platform serves as the core engine for Ricoh’s PA solutions, strengthening Ricoh’s capabilities globally in the Intelligent Document Processing (IDP) space.

RICOH Intelligent Automation is a SaaS-based technology platform with strength in intelligent document processing powered by AI and other advanced technologies. It is an orchestration platform with three core capabilities — intelligent document processing, integration, and workflow orchestration — enabling end-to-end process automation. This technology platform brings together and flexibly combines devices, such as multifunctional printers and scanners, Ricoh applications and technology, as well as diverse partner solutions, to deliver an optimal outcome to customers.

The Platform addresses the needs for unified processing of a wide range of business documents, such as invoices, purchase orders and contracts even in environments where paper documents and digital data coexist. It supports over 200 languages and has advanced features including Handwritten Text Recognition (HTR) and data extraction from unstructured or semi-structured documents. With no-code workflow creation and seamless integration with core systems and document management platforms, it enables customers to build tailored solutions that support digital transformation with minimal changes to existing operations.

RICOH Intelligent Automation has integrated multiple AI intelligent capture technologies, including natif.ai’s advanced image recognition and Optical Character Recognition (OCR), significantly enhancing its data extraction capabilities. RICOH Intelligent Automation will further integrate generative AI technology, starting with AI assistant functionality. Ricoh will provide regular updates on the product journey as we incorporate more and more exciting features.