Joanne Novak Archives

The Synergies of the CX – How Customers are Driving Business Processes More than Ever

Who would have believed that customers would have such power over businesses in the 21st century? Like constituents who vote

Unlike other sectors, the U.S. federal, state and local government entities are here to serve the American people. There is

What better way to assess your business transformation planning for a new year than with a quick look at your

Recently while watching an old movie, I was reminded just how far we’ve come with cellphone technology. In one scene

While it seems like yesterday, it was already last year when I attended an Executive Leadership Conference sponsored by AIIM

When I first read about the “growth mindset” coined by Dr. Carol Dweck, Virginia Eaton Professor of Psychology at Stanford

Back in 1997, Apple Computer, Inc., created an advertising campaign, “To the Crazy Ones,” with the tagline “Think different.” At

I recently attended a program at the Connecticut Forum entitled “Disruption! Innovators in business, media and culture,” and was reminded