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Joanne Novak

small business transformation
Blogs 

The ‘End-Ups’ Journey to Successful Digital Transformation

December 10, 2019February 20, 2020 Joanne E. Novak Joanne Novak

I have always been fascinated by startups and their nascent position in the economy.  We all have either worked for

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strategy
Blogs 

Jobs to Be Done

August 23, 2019August 27, 2019 Joanne E. Novak Joanne Novak

It used to be that when you learned how to sell, you needed to speak to the features of the

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brain
Automation Blogs 

Sending Information at the Speed of Thought

June 20, 2019August 13, 2019 Joanne E. Novak Joanne Novak, RPA

We have seen many breakthroughs in technology as innovators continue to improve the way we work. Lately, through Robotic Process

Read more
customer experience
Blogs 

The Synergies of the CX – How Customers are Driving Business Processes More than Ever   

April 22, 2019July 29, 2019 Joanne E. Novak Joanne Novak

Who would have believed that customers would have such power over businesses in the 21st century?  Like constituents who vote

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Novak-Art_0319
Features March 2019 Verticals 

Digital Government Trends: Better CX is On the Way

Joanne E. Novak government, Joanne Novak, March 2019, verticals

Unlike other sectors, the U.S. federal, state and local government entities are here to serve the American people. There is

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computer data
Blogs 

The Year to Focus on Data

January 28, 2019February 3, 2019 Joanne E. Novak Joanne Novak

What better way to assess your business transformation planning for a new year than with a quick look at your

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Pay Phone
Blogs 

Company Operations Require Reinventing to Keep Up With Technology

April 9, 2018October 14, 2018 Joanne E. Novak In the Flow, Joanne Novak

Recently while watching an old movie, I was reminded just how far we’ve come with cellphone technology. In one scene

Read more
KM_AIIM2
Blogs 

Digital Transformation Is a Cultural Transformation and a Business Transformation

March 20, 2018October 14, 2018 Joanne E. Novak In the Flow, Joanne Novak

While it seems like yesterday, it was already last year when I attended an Executive Leadership Conference sponsored by AIIM

Read more
Blogs 

Growth Mindset Enables Leaders (and Their Businesses) to Look For Opportunities

November 7, 2017November 2, 2018 Joanne E. Novak In the Flow, Joanne Novak

When I first read about the “growth mindset” coined by Dr. Carol Dweck, Virginia Eaton Professor of Psychology at Stanford

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Precious_metal_gold
Blogs 

Make Change Happen By Unlocking Your Data Gold Mine

July 7, 2017November 2, 2018 Joanne E. Novak In the Flow, Joanne Novak, Konica Minolta

Back in 1997, Apple Computer, Inc., created an advertising campaign, “To the Crazy Ones,” with the tagline “Think different.” At

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