Jobs to Be Done
It used to be that when you learned how to sell, you needed to speak to the features of the
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Joanne Novak
Sending Information at the Speed of Thought
We have seen many breakthroughs in technology as innovators continue to improve the way we work. Lately, through Robotic Process
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The Synergies of the CX – How Customers are Driving Business Processes More than Ever
Who would have believed that customers would have such power over businesses in the 21st century? Like constituents who vote
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Digital Government Trends: Better CX is On the Way
Unlike other sectors, the U.S. federal, state and local government entities are here to serve the American people. There is
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The Year to Focus on Data
What better way to assess your business transformation planning for a new year than with a quick look at your
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Company Operations Require Reinventing to Keep Up With Technology
Recently while watching an old movie, I was reminded just how far we’ve come with cellphone technology. In one scene
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Digital Transformation Is a Cultural Transformation and a Business Transformation
While it seems like yesterday, it was already last year when I attended an Executive Leadership Conference sponsored by AIIM
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Growth Mindset Enables Leaders (and Their Businesses) to Look For Opportunities
When I first read about the “growth mindset” coined by Dr. Carol Dweck, Virginia Eaton Professor of Psychology at Stanford
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Make Change Happen By Unlocking Your Data Gold Mine
Back in 1997, Apple Computer, Inc., created an advertising campaign, “To the Crazy Ones,” with the tagline “Think different.” At
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Disruptive Innovation is Not Going Away: Expect to See More Change in Every Industry
I recently attended a program at the Connecticut Forum entitled “Disruption! Innovators in business, media and culture,” and was reminded
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