Telefonica Germany Turns to Conduent to Transform its Mailroom Document Management Services

LONDON and FLORHAM PARK, N.J., July 08, 2020 (GLOBE NEWSWIRE) — Conduent Incorporated (Nasdaq: CNDT) today announced that it has been selected by telecommunications provider Telefónica Germany, the country’s largest mobile phone provider, to implement a digital mailroom document management solution that will process 3.5 million items of incoming customer correspondence each year.

Conduent’s solution will enable Telefónica Germany to provide more timely responses to customer questions and enhance customer satisfaction.

Through people, process and technology, the Conduent solution will:

  • Open and prepare all incoming mail – approximately 10,000 to 15,000 letters and faxes per work day, with everything from information change requests and term renewals to a range of miscellaneous correspondence.
  • Scan these documents using optical character recognition (OCR) technology and machine learning solutions.
  • Classify and index these documents.
  • Direct them, via workflow, to the correct business unit.

In addition, Conduent will receive, scan and process 5,000 to 10,000 customer contracts per work day that will then be physically archived.

“Telefónica Germany’s strategy is to put the customer at the heart of what we do,” said Martin Odebrecht, Head of Risk, Billing & Collection – Customer Service & Sales, Telefónica Germany. “Conduent’s innovative digital mailroom solution will support our strategy and help enable us to deliver a positive, differentiating, customer experience.”

Conduent Digital Documentation Services scan, index, manage and store documents and data embedded in both physical and digital formats and transform traditional mailrooms into a digital capture and distribution center for business-critical incoming mail.

“Working in close partnership with Telefónica Germany, Conduent was able to quickly implement an innovative solution for correspondence processing that will reduce costs and improve accuracy and efficiency,” said Dharma Rajagopalan, Global Head, Transaction Processing, Conduent.

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