WatchGuard Technologies Expands Professional Services Automation Integrations and Announces New Unified Agent

Seattle, WA – November 4, 2025: WatchGuard Technologies, a global leader in unified cybersecurity for managed service, today announced a major expansion of its WatchGuard Cloud PSA (Professional Services Automation), now offering deep, native support for ConnectWise Manage, Autotask PSA, and HaloPSA*. This broad integration – which includes the entire portfolio of Network, Identity, Endpoint, and MDR services ‒ solidifies WatchGuard’s continued commitment to empowering MSPs by embedding security management directly into the core systems they rely on to operate and grow their businesses. This broad integration – which includes the entire portfolio of Network, Identity, Endpoint, and MDR services – solidifies WatchGuard’s continued commitment to empowering MSPs by embedding security management directly into the core systems they rely on to operate and grow their businesses.

With this expansion, WatchGuard creates efficiency across security operations and scales to each partner’s business model with a flexible fit. As the newest addition to its Unified Security Platform®, these advancements deliver seamless integration and eliminate the need for spreadsheets, manual reconciliation, or disconnected workflows via:

• Native integrations with ConnectWise Manage, Autotask PSA, and HaloPSA*
• WatchGuard Agent deployments through ConnectWise RMM
• Automated workflows for asset synchronization, billing, ticketing, and contract management
• Unified operations that eliminate manual processes, boost SLA compliance, and increase profitability

“Many cybersecurity platforms lack deep PSA integration, forcing MSPs to juggle alerts, tickets, and billing outside their core operational systems, creating inefficiencies, increasing risk, and impacting revenue,” said Chris Miller, vice president, Pacific Office Automation. “Directly from my ConnectWise environment, my team can now instantly view customers and product licenses, while alerts automatically generate and resolve tickets. Role-based access and multi-tenant visibility streamline account transitions and strengthen compliance. It’s a major leap in operational efficiency that empowers my technicians to focus on what matters most ‒ delivering outstanding customer service.” 

Managed service providers have made it abundantly clear that managing multiple agents is no longer acceptable. WatchGuard is the first to answer the call with WatchGuard Agent, a single, modular agent for FireCloud client, endpoint security products and add-ons (including patch management and encryption), NDR collectors, and cross-platform support for Windows, macOS, Linux, Android, and iOS. Partners that qualify can join the beta now. AuthPoint MFA integration and Open MDR support will follow in early 2026, further extending the unified experience.

Managed through WatchGuard Cloud, the WatchGuard Agent accelerates onboarding, reduces maintenance overhead, and simplifies upgrades. Additionally, MSPs can now easily monitor the health of their clients’ security posture, ensuring every component is properly installed, updated, and operating as intended.

By leading the market toward a true single-agent solution, WatchGuard is enabling MSPs with one platform, one agent, and the ultimate goal of total security.

“With full integration across our Unified Security Platform®, including Firebox, FireCloud, AuthPoint, Endpoint Security, and ThreatSync, we’re delivering unified detection and response, automated workflows, integrated MDR capabilities, and actionable insights that empower our partners and customers with true 24/7 threat protection,” said Ben Oster, vice president, product management operations at WatchGuard. “Regardless of PSA choice, WatchGuard MSPs now achieve full-spectrum automation from alert to invoice.”